About The Position

Performs a variety of administrative and clerical duties to manage patient registration and patient financial obligation.

Requirements

  • High school graduate or equivalent.
  • State criminal background check and Federal (if applicable), as required for regulated areas.
  • Ability to accurately utilize applicable computer software and equipment for access processing & demonstrates ability to follow down time procedures.
  • Demonstrate knowledge of procedure to report and/or document unsafe/hazardous conditions, incidents and defective equipment in compliance with hospital policy.
  • Requires considerable attention to detail, the ability to be organized and to be able to perform multiple tasks simultaneously.
  • Requires the ability to memorize a considerable amount of information, and to be able to reference information not retained from written sources or from appropriate personnel.
  • Requires the ability to understand medical insurance requirements for payment and basic knowledge of covered services.
  • Excellent written and verbal communication skills and the ability to understand written and verbal communication.
  • Basic knowledge of medical terminology.

Responsibilities

  • Obtains demographic/billing/insurance information from patient/family/legal guardian and enters into the registration/billing systems for service and claim processing and scans insurance cards & photo identification. Provides to the patient, information concerning insurance, payment of bills and hospital procedures.
  • May complete managed care responsibilities in regard to obtaining pre-certification and authorizations.
  • Prepares WVU Medicine standard consent form, notice of privacy practice and/or other necessary paperwork related to registration and presents to patient/family/legal guardian for signatures. Obtains electronic signature for consent to treat and patient financial obligations.
  • Collects deposits/co-payments/deductibles/patient liability payments when applicable, provides patient receipt and documents payment in the registration/billing systems.
  • Prepares armband for patient identification.
  • Balances daily receipts and cash drawer for patient payments as needed. Follows up on accounts as indicated by system flags (courtesy dismissal/comments/red stickers).
  • May initiate various screenings and obtains all pertinent information for coverage and completes appropriate paperwork.
  • Performs medical necessity checks and completes Advanced Beneficiary Notice as needed.
  • Schedules, reschedules, or cancels patients in accordance with hospital workflows.
  • Checks for order completeness and validate order against scheduled service.
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