Part-Time Sales Associate, Soho NYC

About the position

Parachute’s mission is to help you feel at home. It’s what inspires our retail store teams to come together every day to enhance the quality of our customers’ lives at home. Because we believe that when we take care of our home, it takes care of us. As a member of our retail team, you’ll play an integral role in building a Parachute community within your local area. You’ll work collaboratively, provide subject matter expertise on all things cozy, and have fun while doing it. We put the customer at the center of everything we do, and we want you to be part of that at Parachute!

Responsibilities

• Follows direction of Store Manager in upholding daily operations of the store and achievement of Quarterly store KPI's.
• Contributes to achievement of store KPI's and ensures performance standards are met.
• Develops a thorough understanding of products and services.
• Stays updated on new arrivals, features, benefits and pricing.
• Ensures the best possible customer experience, in line with Parachute's Brand and CX strategy.
• Effectively communicates information to customers while modeling HOME selling skills.
• Participates in trade and community events and activations in local markets.
• Resolves customer concerns or issues to a positive outcome.
• Builds loyalty through in-store experience using CRM data capture.
• Utilizes design service tools as an extension of our customer experience.
• Responsible for ensuring accurate timekeeping.
• Supports inventory operational excellence.
• Maintains high standards of maintenance and organization of the stock room / BOH area.
• Ensures any maintenance needs are communicated in a timely manner.
• In partnership with the Store Manager, follows the Parachute Visual Merchandising strategy.
• Maintains floor presentation.
• Shares observations with Store Manager as it relates to team, business and community.
• Completes training within assigned timeframes.
• Refers candidates for open positions and be engaged in growing and supporting the talent pipeline.
• Other duties as assigned.

Requirements

• Must be available to work a minimum of one weekend day per week, and work during the holiday season.
• Retail sales, showroom or customer service experience is preferred.
• Education - High School diploma or equivalent is required.
• Experience using point of sale systems, inventory management software, scanners, barcode labels and shipping programs is preferred.
• Self motivated, collaborative, positive team player with a can-do attitude and growth mindset required!
• Ability to lift up to 10 pounds on a regular basis, and lift up to 40 pounds occasionally.
• Frequently physically active, including standing, walking, reaching and grasping for long periods of time.
• Ability to regularly bend or kneel.
• Ability to regularly climb ladders or step stools.
• Ability to go up and down stairs occasionally, carrying and moving boxes up and down stairs.
• Ability to frequently communicate face to face, on the phone or via electronic means.

Nice-to-haves

• Experience in, and a passion for, home interiors is preferred.
• Experience with web-based POS and inventory systems is preferred, along with general technical knowledge and aptitude.

Benefits

• $100 new hire gift card and free product for a great night’s sleep!
• Generous 40% employee discount on most Parachute products.
• Flexible schedules.
• Quarterly bonus program + incentives.
• Up to 9 days of sick time per year.
• Holiday pay.
• Voluntary commuter benefit program through Optum.