Partner Integration Technical Support Representative

U.S. Bank • Brookfield, WI

1d • $26 - $34 • Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description We are currently hiring for the following shifts: 1st Shift: 8:00 AM – 5:00 PM | In‑office (Brookfield, WI) 2nd Shift: 4:00 PM – 12:00 AM | Remote (WI or ND) 3rd Shift: 12:00 AM – 8:00 AM | Remote (WI or ND) Floating Role: Provides vacation and coverage support Additional Scheduling Information: All positions require flexibility to rotate weekends and holidays. Days off are not fixed and may include non‑traditional schedules (e.g., Thursday/Friday or Monday/Tuesday). The Account Service Representative is responsible for providing front‑line, always‑on (24x7x365) technical support for high‑visibility partners requiring continuous assistance. This role serves as the primary point of contact for technical issue intake, triage, communication, and resolution, ensuring partner concerns are handled accurately, professionally, and within established service level agreements (SLAs). The representative documents and prioritizes incoming issues, follows defined escalation and troubleshooting procedures, and collaborates closely with Technology, Client Services, and Partner Integration teams to drive timely resolution. This role plays a critical part in maintaining operational continuity, meeting contractual obligations, and delivering an exceptional partner support experience.

Requirements

• High school diploma or equivalent
• Typically five or more years of customer service experience

Nice To Haves

• Skilled in basic technical troubleshooting and system maintenance
• Prior call center experience
• Experience with AWS, Salesforce, ICS, ServiceNow, Client Resource Center, MS Team and OneNote
• Effective verbal, written, and interpersonal communication skills
• Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries
• Effective telephone skills including listening and demonstrating courtesy, empathy, and accuracy
• Thorough knowledge of all relevant operational processes and procedures and company products and services
• Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etc.
• Ability to perform interest calculations and account adjustments
• Strong analytical and problem-solving skills
• Ability to manage multiple tasks/projects and deadlines simultaneously

Responsibilities

• providing front‑line, always‑on (24x7x365) technical support for high‑visibility partners requiring continuous assistance
• primary point of contact for technical issue intake, triage, communication, and resolution
• ensuring partner concerns are handled accurately, professionally, and within established service level agreements (SLAs)
• documents and prioritizes incoming issues
• follows defined escalation and troubleshooting procedures
• collaborates closely with Technology, Client Services, and Partner Integration teams to drive timely resolution

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED