Partner Liaison & CHW Supervisor

Forward Leading IPA•Rochester, NY

5d•$65,000 - $85,000•Remote

About The Position

This position is responsible for providing centralized supervision and technical assistance to a team of Community Health Workers (CHWs) deployed as on-site resources for FLIPA Member organizations. The Community Health Worker Supervisor will also coordinate and collaborate with each CHWs on-site supervisor to ensure CHWs successfully identify, assess, refer, and monitor high-need individuals to ensure access to essential services while supporting providers and the Care Team through an integrated approach to care management and community outreach. This position is funded through March 2027.

Requirements

Bachelor’s degree in human services, Social Work or other related degree preferred.
Equivalent experience in lieu of education may be considered.
Minimum of 1-3 years' human services experience.
Possess excellent verbal and written communication skills.
Demonstrated ability to build trusting relationships
Exceptional customer service skills with commitment to helping others.
Ability to quickly adapt and be flexible in approach to job tasks and challenges and maintain emotional control under stress.
Excellent time management skills with exceptional attention to detail and the ability to multi-task and manage multiple priorities with competing deadlines.
Basic computer literacy, including the ability to use email, conduct online research, and create basic documents (MS Office Suite including Excel, Outlook and Word).
Holds self and others responsible and accountable to meet commitments.

Responsibilities

Supervision of Community Health Workers
Support and guide Community Health Workers (CHW) who work in FLIPA Member Centers so they can successfully provide screening, navigation, and care management services.
Encourage a consistent, person-centered, and culturally responsive approach to all activities.
Create a positive learning environment where CHWs can grow their skills and improve over time.
Make sure CHWs complete all required training and participate in supervision, meetings, and other required activities.
Track CHW performance, Will establish and then help them meet goals for screening, navigation and care management.
Build strong working relationships with CHW supervisors at each Center to support staffing and problem-solving.
Share successes, challenges, and concerns with FLIPA leadership to strengthen partnerships with Centers.
CBO Partnership & Readiness Support
Build and maintain relationships with assigned CBOs as they prepare to join the SCN network.
Provide project management support—helping with workflows, resources, and implementation plans.
Offer technical assistance to help CBOs build their capacity for screening, navigation, and service delivery.
Support organizational change efforts so CBOs can successfully adopt SCN processes.
Monitor each CBO’s progress using dashboards and reports to ensure they meet key milestones.
Network Learning & Continuous Improvement
Participate in shared learning with Partner Liaison Specialists and the broader SCN team to stay aligned and improve processes.
Help develop and implement learning community strategies that promote knowledge sharing across the network.
Identify challenges, gaps, and opportunities for improvement in project implementation and relationship management.
Data, Reporting & Communication
Support data collection and reporting activities, including interpreting dashboards and communicating findings effectively.
Provide clear, timely, and transparent updates to leadership and partners regarding progress, needs, and emerging issues.
Cross Organizational Collaboration
Work effectively across multiple organizations, locations, and community settings to advance SCN goals.
Maintain strong communication channels to ensure coordinated and aligned project implementation.
Communicate CBO progress, needs, and risks to the SCN Project Director and FLIPA leadership.
Other Duties
Perform additional responsibilities as assigned to support the success of the SCN initiative.