Partner Operations Manager, Recruitment & Activation

Anthropic•San Francisco, CA

9h•Hybrid

About The Position

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. We are looking for a Partner Operations Manager to own the recruitment and activation engine of our partner ecosystem. This role is responsible for managing the end-to-end journey from partner application through to successful onboarding—ensuring the right partners enter the program and are set up for success from day one. You will be the operational backbone of how we bring partners in, combining structured screening and admissions with a smooth, well-orchestrated activation experience. This is a detail-oriented yet strategic role for someone who thrives on building clean processes, exercising sound judgment on partner fit, and delivering a high-quality partner experience at every stage.

Requirements

3–6 years of experience in partner operations, channel programs, or ecosystem management
Strong process orientation with the ability to build and improve workflows from the ground up
Experience with partner onboarding, qualification, or admissions processes
High attention to detail with strong organizational and project management skills
Clear communication skills and the ability to manage multiple stakeholders across functions
Familiarity with CRM and partner management tools such as Salesforce, Impartner, Crossbeam, or similar
We require at least a Bachelor's degree in a related field or equivalent experience.

Nice To Haves

Experience in a SaaS or platform company with a structured partner ecosystem
Exposure to partner tiering models or program design
Background in operations, programs, or project management

Responsibilities

Own the partner application pipeline from intake to decision, ensuring timely and consistent triage of all incoming applications
Develop and maintain evaluation criteria and scoring frameworks to assess partner fit, capability, and alignment with program goals
Conduct qualification reviews and, where needed, introductory calls to inform admission decisions
Maintain clear documentation of admissions policies, eligibility criteria, and decision rationale
Track and report on application volumes, conversion rates, and pipeline health
Proactively identify and recruit partner prospects that align with program priorities across target segments, regions, or verticals
Build and maintain a healthy inbound and outbound pipeline of qualified partner applicants
Collaborate with internal stakeholders to align recruitment efforts with business goals and partner program strategy
Facilitate structured onboarding programs that equip newly admitted partners with the tools, knowledge, and resources they need to get started
Coordinate across Partner Enablement, Partner Success, and relevant internal teams to ensure seamless handoffs and a cohesive onboarding experience
Monitor onboarding progress and partner engagement, identifying and resolving blockers early
Continuously improve onboarding workflows, materials, and timelines based on partner feedback and activation data
Design and optimize the systems and workflows that support a scalable admissions and activation process
Maintain accurate partner records and status tracking across relevant tools and platforms
Define SLAs and contribute to reporting on partner program health and operational efficiency