Partner Program Manager, Atlassian
About The Position
At SmartBear, we believe building great software starts with quality – and we’re helping our customers make that happen every day. Our solutions, featuring SmartBear AI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster. SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including innovators like Adobe, JetBlue, FedEx, and Microsoft. Partner Program Admin – Atlassian Products Support and administer SmartBear’s Atlassian partner programs, ensuring operational excellence and compliance with program requirements Act as the primary operational point of contact for internal teams and external partners related to Atlassian products and programs Maintain accurate partner data, program documentation, and reporting to support business decisions and partner success About the Role Administer day-to-day operations of SmartBear’s Atlassian partner programs, including onboarding, program compliance, and lifecycle management. Maintain partner records, contracts, certifications, and program status within internal systems and Atlassian partner portals. Coordinate with Sales, Alliances, Finance, and Legal teams to support partner transactions, incentives, and renewals. Prepare regular reports and dashboards on partner performance, program participation, and operational metrics. Support partner communications, including program updates, operational guidance, and documentation. Identify process improvement opportunities to scale partner operations and improve partner experience.
Requirements
- 2-4 years of experience in partner operations, program administration, sales operations, or a related role.
- Hands-on experience working with Atlassian products and/or Atlassian Partner Programs.
- Strong organizational skills with high attention to detail and the ability to manage multiple priorities.
- Experience working with CRM systems (Salesforce preferred) and partner management tools.
- Strong written and verbal communication skills, with the ability to collaborate cross-functionally.
- A proactive, service-oriented mindset with a passion for supporting partner success.
Responsibilities
- Administer day-to-day operations of SmartBear’s Atlassian partner programs, including onboarding, program compliance, and lifecycle management.
- Maintain partner records, contracts, certifications, and program status within internal systems and Atlassian partner portals.
- Coordinate with Sales, Alliances, Finance, and Legal teams to support partner transactions, incentives, and renewals.
- Prepare regular reports and dashboards on partner performance, program participation, and operational metrics.
- Support partner communications, including program updates, operational guidance, and documentation.
- Identify process improvement opportunities to scale partner operations and improve partner experience.
Benefits
- You can grow your career at every level.
- We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
- We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
- We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
- We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
