Partner Success Manager
About The Position
The Partner Success Manager exists to ensure Ammortal’s commercial partners are fully supported in adopting and operating the Ammortal Chamber. This role is critical to delivering consistent, high-quality partner experiences that align with Ammortal’s mission of helping people unlock their potential. By championing onboarding, training, and ongoing partner success, this person ensures partners feel confident, supported, and equipped to create meaningful guest experiences. In doing so, they directly contribute to partner satisfaction, retention, and long-term growth for Ammortal.
Requirements
- 3+ years of experience in customer success, partner success, training, or a related field.
- Commercial Space Experience (sales, training, service).
- Demonstrated success delivering in-person and virtual training.
- Strong ability to create professional training resources.
- Willingness and ability to travel up to 70% of the time.
- Positive, collaborative, and partner-first mindset.
- Proficiency with standard productivity tools (Google Workspace, Zoom, PowerPoint/Slides).
- Experience with Learning Management Systems or training delivery platforms.
Nice To Haves
- Background in education, enablement, or training.
- Experience in medical, wellness, fitness, hospitality, or related industries.
- Prior experience building structured onboarding or curriculum programs.
- Experience with CRM tools (e.g., HubSpot).
- Comfort with using AI-powered tools (such as ChatGPT, Otter.ai, or similar) to create, streamline, and enhance training resources and partner communications.
- Experience with Asana or other Project management tools.
Responsibilities
- Develop and deliver structured partner onboarding programs (virtual + in-person).
- Create and maintain training resources (guides, videos, FAQs, playbooks).
- Lead ongoing partner training sessions, refreshers, and best practices.
- Champion our Ammortal Community initiatives.
- Monitor partner adoption, utilization, and satisfaction to provide proactive support.
- Travel up to 50% to deliver training, support launches, and attend partner events.
- Collect feedback from partners and bring insights back to departments to drive improvements.
- Provide audit, recommendations and suggestions to partner accounts on strategies to optimize utilization rates.
Benefits
- 80% health, dental, vision covered
- Flexible hours
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
