PARTS ACCESSORIES SPECIALIST

Northside Ford - Brasada Ford • San Antonio, TX

2d

About The Position

Sells accessories to all vehicles sales customers, over the counter or on the phone.

Requirements

• High School Diploma or GED
• minimum of 1 year automotive parts and/or accessories sales related experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages and area.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Valid Driver’s License
• Manufacturer Training

Responsibilities

• Assists all retail customers in selecting accessories in a friendly, professional, and efficient manner.
• Informs customers of companion accessories requirements and specials, and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Notifies the customer when ordered accessories have been received.
• Makes appointments for customers to have accessories installed.
• Transports customer’s vehicle both to the vendor’s facility, make-ready department, or service department for accessory installation and back to dealership, as needed.
• Performs QC check to insure accessories that were installed as ordered.
• Insures customer is completely satisfied with accessory experience.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer.
• Ensures that all customers receive their copy of the invoice.
• Keeps orderly records of all accessory orders, invoices, and special order accessories.
• Keeps accessory counter areas clean and uncluttered.
• Creates and maintains business relationships with vendors always seeking both the best value and the best product for the customer.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Maintains professional appearance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED