Parts Assistant

Boyd Group Services•Flower Mound, TX

1d•$15 - $22•Onsite

About The Position

Gerber Collision & Glass - Flower Mound, TX This posting is part of our ongoing effort to identify qualified candidates for current & future opportunities. Applications are accepted on an ongoing basis. 1-2 Years prior CCC1 experience preferred 2-3 years prior experience in customer service excellence required 1-2 years previous experience in a warehouse and manufacturing production environment The Parts Assitant's primary responsibility and accountability is to provide an exceptional and successful customer experience while proactively assisting the Parts Coordinator with picking up, dropping off, receiving, storing, dispatching and returning parts for each repair order. The Parts Assistant plays a pivotal role in the success of the customer’s experience by verifying the accuracy and quality of parts received in a timely manner as per the production schedule and vehicle needs. This position will assist the General Manager, Porter, CSR, estimators, and technicians with continuous flow of production.

Requirements

High School Diploma or equivalent
1-3+ years of experience working with automotive parts (auto body parts is a bonus)
Customer Service Oriented and strong organizational ability to manage pressure and conflicting demands and prioritize tasks takes initiative in problem solving situations
I-Car Registered (working towards Gold Class certification)
Communicate effectively, both verbally and in writing
Strong attention to detail and a high degree of accuracy.
Effectively manage a fast-paced environment, demonstrating multi-tasking ability while working under pressure
Working knowledge of vehicle repairs practices
Management Information System: Summit, Repair Centre
Working Knowledge of: Mitchell, Audatex
Parts sourcing: Car-part, Progi, APU, LKQ B2B
Solid problem-solving abilities
Above average computer proficiency
Above average organizational skills
Ability to keep up and succeed in a fast-paced working environment
Ability to work well with others and achieve common goals
Frequently required to bend, crouch, reach, handle tools
Lift in excess of 50 lbs. of materials

Nice To Haves

1-2 Years prior CCC1 experience preferred
2-3 years prior experience in customer service excellence required
1-2 years previous experience in a warehouse and manufacturing production environment

Responsibilities

Ensure consistent execution of WOW (Wow Operating Way) plan.
Communicate all customer requests and needs to appropriate team members.
Work with vendors to order and receive all parts as indicated on the repair orders confirming the quality, correctness and quantity of parts received, accurately identifying parts necessary to complete repairs in the shop.
Ensure timely parts distribution to the shop in accordance with the production schedule.
Enter all parts invoices into the recommended Management Information System (MIS).
Label and track all parts by the R.O.# and store them with the vehicle and/or scheduled repairs
Communicate all Parts Price Changes (also known as Parts Price Increases - PPI) to all required team members.
Order and receive supplemental Parts in the MIS, monitor performance of parts, materials and sublet vendors.
Ensure daily reconciliation of the parts vendor invoice history report (e.g. 043 Report).
Ensure invoices and credit memos are posted and filed/scanned in a timely manner.
Ensure vendor invoices have the correct negotiated discount to maintain proper profit margins.
Assist porters as needed to maintain vehicle movement and shop organization
Wash and clean vehicles as needed to support deliveries and customer readiness
Identify delays or issues proactively and communicate solutions before they impact production
Maintain a clean, organized, and production-ready work environment
Step in wherever needed to support the team and keep repairs moving forward
Other duties as assigned

Benefits

Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) Retirement Plan with company match
Employer Paid Short-Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non-Prescription Safety Glasses annually
Annual Voluntary Uniform Stipend