Parts Coordinator

WITTMANN USA INC • Torrington, CT

3d

About The Position

This role provides phone and email Spare Parts support for robot and automation products to customers and field service technicians across North America.

Requirements

• High school or equivalent.
• Strong written and verbal communication skills, including the ability to hold clear conversations with customers and compose emails using proper grammar and punctuation.
• Proficiency with Microsoft Office applications (Excel, Word, Outlook, etc.).
• Solid mechanical and technical aptitude with strong attention to detail.
• Ability to work effectively both independently and as part of a team.
• Capacity to learn and navigate internal software programs and related computer systems.
• Ability to interact professionally with individuals at all levels of the organization, both internally and externally.
• Ability to read and interpret parts lists and robot diagrams.
• Skill in managing fluctuating volumes of incoming requests and continuously reassessing priorities to support company objectives.
• Strong time-management and multitasking abilities.
• Accurate keyboarding and data-entry skills.

Responsibilities

• Respond to phone and email inquiries from customers, regional sales managers, and service engineers.
• Prepare formal Parts quotations based on requests received by phone or email.
• Create and process spare parts, repair and retrofit orders.
• Coordinate and track the shipment of spare parts orders, providing delivery updates to customers.
• Issue Return Authorizations and manage the processing of returned parts as needed.
• Maintain timely digital filing of all support documentation related to quotations and sales orders.
• Research and address customer inquiries related to accounts receivable and invoices.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees