Waymo Parts Coordinator (Customer Onsite)

Expeditors•Brisbane, CA

2d•Onsite

About The Position

Job Overview: Responsible for execution of day-to-day activities within the Logistics Team, supporting us achieving operational success for one of our key customers on a constant basis. Capable of processing shipments, track and trace, working directly with the customer and other departments in harmony, while maintaining a high standard of work and delivering excellent results.

Requirements

Bachelor's degree or equivalent working experience
1-2 years of experience in logistics and/or high volume customer service roles
Fluent in English; excellent written and oral communication skills
Excellent customer service skills
Strong organizational, communication and problem-solving skills
Self-starter with the ability to triage and prioritize tasks in a fast-paced environment
Analytical mindset with the ability to interpret data and make informed decisions
Possesses a positive, can-do attitude
Strong knowledge of Microsoft Office, Google workspace

Responsibilities

Enhance customer relationships by identifying areas for improvement in the overall customer experience
Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and other service providers
Communicate with customers in person and/or through calls, emails, digital platforms and ticketing systems
Process shipping requests, generate internationally compliant documents and manage shipment exceptions according to SLA
Tracking & monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs as agreed to with the client
Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers and onsite team members to resolve any issues that may arise and escalate as necessary
Maintain knowledge of customer and company policies on all aspects of product movement
Identify and suggest corrective actions for ongoing incidents, delivery issues, opportunities and SOPs
Identify and articulate process improvement ideas to support operations and projects
Create documented process for customers when requested - SOP/SWI creation
Support the implementation of company’s culture within the team
Work towards individual and department Key Performance Indicators (KPIs)
Stay up to date with the best practices and techniques in supply chain and proactively apply new knowledge to improve processes
Work with Waymo stakeholders and project managers to agree delivery schedules and create plans to support on time delivery
Work with Waymo and other stakeholders to understand Dangerous Goods (DG) requirements and gather necessary documentation
Other duties as assigned