Parts Counter

Aschenbach Auto Group•Front Royal, VA

11h

About The Position

PARTS MANAGER Front Royal Buick GMC is looking for a Parts Counter Associate to join our parts team! Here at Front Royal Buick, we value our employees, and offer loyalty, a great working environment and ongoing training. You must be a team player who can greet and interact with customers to understand their parts & service needs with a warm and friendly persona. We strive to ensure customer satisfaction at the highest level. Candidates with prior parts leadership experience are encouraged to apply, as this role may evolve into a Parts Manager position for the right individual.

Requirements

Automotive experience and parts knowledge is required
Flexible work schedule will include some Saturdays
High School Diploma or equivalent
Ability to work in a fast-paced environment
Strong organizational and time management skills
Sales and customer service skills
Problem-solving skills to deal with parts inventory issues
Product knowledge to ensure parts are identified correctly and can recommend the needed parts
Must have a valid driver's license and clean driving record

Responsibilities

Oversee the parts sales process from start to finish.
Communicate with customer on parts status.
Communicate with staff and customers in a friendly and professional manner.
Be able to read and understand the parts catalog when looking up parts.
Answers phone calls, providing price quotes and other information.
Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
Provides high-level service to internal and external customers.
Pulls and fills orders from stock.
Maintain a weekly bin check to ensure accuracy of stock.
Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
Make sure all internal requests for parts are billed on the service repair orders.
Receives payment from retail customers or obtains credit authorization.
Set up orders for daily shipment, delivery, or pick-up.
Ability to lift 50 lbs.
Must be dependable.