About the position
Crown Equipment Corporation, one of the world's largest lift truck manufacturers, is seeking a dedicated individual to join our team. The position involves answering and processing incoming parts calls from customers and service technicians, pulling orders, receiving and putting up stock, and ordering parts while developing relationships with Crown factory and outside vendors. The role is crucial in enhancing customer retention by monitoring customer satisfaction with parts support and responding to customer concerns and requests. Additionally, the candidate will maintain direct contact with current and prospective customers, prepare customer quotes, process paperwork, and manage inventory control, including cycle counts of stockroom, vans, and customer consignments.
Responsibilities
- Answer and process incoming parts calls from customers and service technicians.
- Pull orders, receive and put up stock.
- Order parts and develop relationships with Crown factory and outside vendors.
- Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
- Maintain direct contact with current and prospective customers.
- Prepare customer quotes.
- Process paperwork.
- Inventory control to include cycle counts of stockroom, vans and customer consignments.
Requirements
- High school diploma or equivalent
- Valid driver's license and good driving record
Nice-to-haves
- Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
- Parts or inventory control experience and lift truck industry experience preferred
- Ability to work in a team environment
Benefits
- Health/Dental/Vision/Prescription Drug Plan
- Flexible Benefits Plan
- 401K Retirement Savings Plan
- Life and Disability Benefits
- Paid Parental Leave
- Paid Holidays
- Paid Vacation
- Tuition Reimbursement
