Parts Runner

TOTAL WAREHOUSE INC•Phoenix, AZ

About The Position

The Parts Specialist position will work closely with dispatch and shop technicians, keeping them updated on the status of all shop service parts orders and quotes. This position will also work in NetSuite to create Parts and Service quotes. This position will maximize Asset Management performance through effective communication. Additionally, this position will interface with internal departments and will need to understand strategic scheduling of sales and shop technicians, lead communications, strive to increased product knowledge, partner closely with sales and dispatch to implement action plans that enable high accuracy, consistent updates, and accurate parts quoting, ordering and billing.

Requirements

Excellent verbal and written communication skills.
Strong organizational skills to prepare and assign routes.
General understanding of, and familiarity with, machine parts and their functions.
Ability to work at a fast pace and under pressure.
Ability to multitask.
Advanced customer service skills.
Knowledge of the industry is recommended but not required.
High school diploma or equivalent, with business degree preferred.
At least two years of experience as a technical parts representative or field service technician within the material handling industry preferred.
Knowledge of service parts inventory control.
Previous experience with NetSuite or other Customer Relationship Management software.
Must be able to lift up to 50 pounds at times.
Vision abilities include close vision and ability to adjust focus.
Ability to function in work environment with moderate noise level from several sources creating constant activity.

Nice To Haves

Previous Forklift experience is a plus.

Responsibilities

Accepts in person, telephone and email orders for customers and shop service technicians with reference to parts needs for repair and service. Receive and place quotes and orders to/by shop service technicians and clients.
Manage complete asset service quoting cycle and effective quoting of service and parts to client demands for road technician services.
Strategize and plan with Dispatch on shop repair times and coordination for parts fulfillment.
Assist in new customer set-up, assignment of credit terms, COD, and billing support.
Responsible for service billing and invoicing for shop service-verifying correct billing information on work order including defining parts if necessary, in order to prepare for accurate invoicing.
Maintain direct contact with current and prospective customers. Update customers regarding the status of backordered parts in an acceptable time frame. Advises customer on substitution or modification of part when replacement is not available.
Prepares Sales Orders for invoicing, receives purchase orders, payment, and obtains credit authorization when necessary.
Determine and research customers parts needs through use of literature, computer programs and parts knowledge as appropriate.
Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
Other duties as assigned.