Parts & Service Technical Advisor - Miami/West Palm, FL
About The Position
The Service and Parts Technical Advisor acts as a direct liaison between Stellantis, and our Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within the Northeast Business Center. The Technical Advisor's responsibility is to provide technical assistance and fixed operations consultation to our dealer service personnel, fleet, and commercial customers. The Technical Advisor will motivate and lead dealer service personnel to increase levels of service and parts performance consistent with corporate and industry direction. They will assist with resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty.
Requirements
- Associate's Degree in Automotive Technology or Automotive Trade School Equivalent
- Excellent verbal communication skills
- Minimum of 5 years' experience advising dealerships or in automotive technical service (automotive car repair, certified automotive technician)
- Excel in building positive working relationships, customer satisfaction and issue resolution
- Self-motivated with demonstrated ability to achieve goals under minimal supervision
- Willing to relocate
- Required to travel domestically (61-80%) within district territory, overnights as required (>25%)
Nice To Haves
- Bachelor's Degree in Business, Automotive Technology, or related field
- Dealership Experience
- ASE Certifications
- Body Shop experience
- Proven experience negotiating positive outcomes in formal settings and/or difficult situations
Responsibilities
- Provide phone and in-dealership technical assistance
- Troubleshoot and solve final repair attempt situations
- Represent Stellantis as subject matter expert (litigation/buybacks); CAIR updates needed for each involvement
- Manage dealership technical training requirements
- Provide support for C.A.G. / engineering - providing on ground request support
- Recall and Required Service Updates (RSU) follow-up and reduction
- Act as a quality feedback liaison
- Provide dealership consultation on the following: repair service agreements and facilities inspections
- Tools / equipment facility needs
- Customer experience and improved fixed first visit
- Repair shop process improvements and proactive business planning with a focus on the customer
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
