Parts Supervisor

Cleveland Brothers Equipment Co•West Earl Township, PA

17h

About The Position

Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Parts Supervisor. Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team of established and successful parts professionals. Position Summary: • Will supervise and schedule shuttle drivers and warehouse employees • Ensure internal and external customer satisfaction • Have dedicated interaction with Branch Management, Inventory Control, Information Technology, and Salesforce • Monitor and ensure stated inventory levels • Elevate Customer loyalty • Promote departmental engagement • Safe equipment operation and working environment • Assist management in efficient Contamination Control • Monitor and maintain Drop service vehicles, drops, and vendors • Provide and record employee training, guidance and discipline to guarantee stated process and policy • Use established metrics to provide effective and consistent Parts performance to elevate Customer experience, achieve and maintain a top ten Caterpillar Dealer ranking. • Preference given for working knowledge of parts counter process/maintenance of all parts-related reports and documentation including • Daily count sheets, cash sales, backorder reports, stock transfers & receipting, core processing, COD's, WMS, Cat Commercial accounting, informing customers of backordered status, and accurate parts order entry. This position is an integral step in Parts Department succession planning.

Requirements

Bachelor’s degree or the equivalent in Business
Supervisory experience or aptitude
The ability to coach, mentor, and develop employees
Excellent presentation, communication and customer satisfaction skills
Excellent computer skills including, Microsoft word, Excel, DBSi, Anteres, CID Web, OTV, and other web-based parts applications.

Responsibilities

Supervise and schedule shuttle drivers and warehouse employees
Ensure internal and external customer satisfaction
Have dedicated interaction with Branch Management, Inventory Control, Information Technology, and Salesforce
Monitor and ensure stated inventory levels
Elevate Customer loyalty
Promote departmental engagement
Safe equipment operation and working environment
Assist management in efficient Contamination Control
Monitor and maintain Drop service vehicles, drops, and vendors
Provide and record employee training, guidance and discipline to guarantee stated process and policy
Use established metrics to provide effective and consistent Parts performance to elevate Customer experience, achieve and maintain a top ten Caterpillar Dealer ranking.
Working knowledge of parts counter process/maintenance of all parts-related reports and documentation including Daily count sheets, cash sales, backorder reports, stock transfers & receipting, core processing, COD's, WMS, Cat Commercial accounting, informing customers of backordered status, and accurate parts order entry.