Passenger Service Agent
About The Position
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to: Provides services behind the counter: baggage handling, verification of the identification of each baggage, transfer of baggage and oversized transfers, and assistance in the processing and transport of passenger luggage Must be able to read airline tickets, monitors, various domestic and international forms, and airline city codes. Always be professional in appearance and manners to passengers and any other person at the airport. Be able to stand, squat, kneel, and walk 70% or more of the scheduled work time. Be able to maintain customer service professionalism while under pressure and in stressful environments. Ensures that safety and protection procedures comply with the standards set out in the Standard Operations Manual, Safety and Training Manual, Aviation Safety Manual, Loading Manual (if applicable), and Safety Management Systems Manual. Ensures compliance with all local, state, and federal safety regulations and measures. Provide reports as required and measurements of service delivery. Complies with customer service expectations for the client and passenger Establish clear communication and guidance for the airline representative and the passenger. The agent complies with internal/external service level/quality assurance standards. Guarantees immediate notification to Senior Management and the Supervisor about any audit, current or pending Great Customer Service skills Other duties as assigned.
Requirements
- High School Diploma or GED required
- Previous experience in aviation
- Ability to speak and understand English/Spanish professionally
- Must be able to pass all prerequisites to obtain a SIDA badge
- Must pass a criminal background check as well as a drug screen before employment
- Ability to work in a team environment and delegate tasks
- Excellent written and verbal skills
- Must have a professional appearance and adhere to the company grooming/uniform policy
- Ability to work rotating shifts, including nights, holidays, and weekends, and be able to report to work on a regular and timely basis
- Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed during irregular operations.
Responsibilities
- Provides services behind the counter: baggage handling, verification of the identification of each baggage, transfer of baggage and oversized transfers, and assistance in the processing and transport of passenger luggage
- Must be able to read airline tickets, monitors, various domestic and international forms, and airline city codes.
- Always be professional in appearance and manners to passengers and any other person at the airport.
- Be able to stand, squat, kneel, and walk 70% or more of the scheduled work time.
- Be able to maintain customer service professionalism while under pressure and in stressful environments.
- Ensures that safety and protection procedures comply with the standards set out in the Standard Operations Manual, Safety and Training Manual, Aviation Safety Manual, Loading Manual (if applicable), and Safety Management Systems Manual.
- Ensures compliance with all local, state, and federal safety regulations and measures.
- Provide reports as required and measurements of service delivery.
- Complies with customer service expectations for the client and passenger
- Establish clear communication and guidance for the airline representative and the passenger.
- The agent complies with internal/external service level/quality assurance standards.
- Guarantees immediate notification to Senior Management and the Supervisor about any audit, current or pending
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
