Passenger Support Representative (Bilingual English / Spanish Preferred, PT)

San Diego Metropolitan Transit System (MTS) • San Diego, CA

3d • $9

About The Position

Under direction of the Passenger Support Supervisor, a Passenger Support
Representative is responsible for providing general system and service
information, while assisting the public, primarily in a customer facing setting.
Activities will include staff support for special events and Agency initiatives,
assisting customers at transit stations and MTS Ticket Vending Machines,
administering ticket sales and general passenger support assistance. The
position requires a positive attitude, excellent customer service skills, and
the ability to exercise good judgment.

Requirements

• Ability to communicate effectively and speak clearly, distinctly and effectively in person-to-person or small group situations using tact and diplomacy
• Ability to read, understand and apply MTS policies
• Ability to work a variety of schedules
• Ability to travel on their own to and from whatever worksite may be assigned
• Ability to handle cash and provide correct change
• Ability to stand for extended periods of time and in inclement weather conditions
• Must be 18 years of age
• High school diploma, high school equivalency certificate (GED), or equivalent in vocational training
• Must satisfactorily pass all applicable examinations including, but not limited to, a pre-employment physical, drug screen and background check.

Nice To Haves

• Bilingual skills (English/Spanish)

Responsibilities

• Provides general passenger assistance in a friendly and professional manner.
• Gives accurate information regarding ticket purchases and route information to the general public.
• Assists customers using the MTS ticket vending machines, mobile ticketing application, and fare validation equipment.
• Sells various types of transit fare tickets to the general public.
• Makes timely and accurate change for transit fare ticket purchases.
• Represents MTS and public transit at community outreach events in a positive and professional manner.
• Maintain a good understanding of the regional fare policies, PRONTO fare programs, and other MTS initiatives.
• Assists with special projects as needed.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED