Patient Access & Authorization Specialist

Tallahassee Memorial Healthcare • Tallahassee, FL

5d

About The Position

Role SummarySupports timely patient access to radiation oncology and oncology-related therapies by managing authorization workflows, monitoring performance within the EPIC environment, and identifying opportunities to improve access, throughput, and financial clearance across the Cancer Center.

Requirements

• Required: High School Diploma or equivalent
• Experience with prior authorization, financial clearance, or revenue cycle processes (oncology or specialty care preferred).
• Familiarity with EPIC workqueues, reporting tools, and operational dashboards.
• Strong analytical and problem-solving skills with the ability to interpret data and identify trends.
• Ability to communicate workflow improvement opportunities clearly to clinical and operational teams.
• Strong organizational skills with the ability to manage multiple cases and deadlines in a fast-paced environment.

Nice To Haves

• Preferred: Associates Degree, Medical Terminology or Health Care Management

Responsibilities

• Manage prior authorization processes for radiation oncology treatments, imaging, and oncology-related medications.
• Coordinate with payers to obtain timely authorization and resolve denials or requests for additional clinical documentation.
• Partner with radiation oncology providers, nursing teams, and pharmacy staff to ensure accurate clinical documentation supports authorization requirements.
• Monitor authorization status to prevent treatment delays and maintain continuity of care for oncology patients.
• Utilize EPIC reporting tools and workqueues to track authorization performance, treatment readiness, and access timelines.
• Pull, analyze, and interpret operational reports related to authorization turnaround times, denials, and scheduling readiness.
• Maintain data accuracy within EPIC to support reliable reporting and operational oversight.
• Identify trends, workflow gaps, and barriers impacting timely patient access to oncology services.
• Communicate performance insights and improvement opportunities to radiation oncology and broader Cancer Center teams.
• Collaborate with scheduling, clinical, and financial teams to streamline authorization workflows and improve treatment readiness.
• Support development of standardized processes and best practices for authorization and financial clearance.
• Serve as a liaison between clinical teams, pharmacy, revenue cycle, and payers to facilitate efficient access to oncology care.
• Escalate complex authorization or payer issues to appropriate operational or clinical leadership when needed.
• Contribute to Cancer Center initiatives focused on improving patient access, care coordination, and operational performance.
• Participate in operational improvement initiatives within the Cancer Center.
• Develop expertise in oncology access workflows and EPIC reporting capabilities.
• Serve as a resource to teammates regarding authorization processes and payer requirements.
• Build skills in operational analysis and workflow improvement to support future leadership opportunities within oncology services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED