Patient Access Clerk
About The Position
Loup Basin Public Health Department (LBPHD) is seeking a detail-oriented, customer-focused Patient Access Clerk to support public health programs. This position is often the first point of contact for clients and plays a critical role in ensuring timely access to services, accurate intake and data entry, and a welcoming, professional experience for individuals and families. The Patient Access Clerk coordinates appointments, completes client registration and verification, assists clients with required forms and documentation, and supports front-end operations across multiple LBPHD programs. This role also answers phones, schedules appointments for a variety of services such as immunization and dental appointments, routes inquiries appropriately, collects required consents, and directs clients to the appropriate staff or resources. In addition, the Patient Access Clerk provides general administrative and office support, maintains organized records, assists with data tracking and quality assurance activities, supports front desk coverage, and communicates professionally with clients, staff, and community partners. The position requires strong customer service skills, attention to detail, the ability to manage multiple tasks across programs, basic computer proficiency, a commitment to maintaining confidentiality, and department policies. Experience in healthcare, public health, social services, or front-desk registration is preferred, and bilingual skills are a plus. In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, disability, age, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA. This institution is an equal opportunity provider. The full-time position provides benefits.
Requirements
- Strong customer service skills
- Attention to detail
- Ability to manage multiple tasks across programs
- Basic computer proficiency
- Commitment to maintaining confidentiality
- Department policies
Nice To Haves
- Experience in healthcare, public health, social services, or front-desk registration
- Bilingual skills
Responsibilities
- Coordinates appointments
- Completes client registration and verification
- Assists clients with required forms and documentation
- Supports front-end operations across multiple LBPHD programs
- Answers phones
- Schedules appointments for a variety of services such as immunization and dental appointments
- Routes inquiries appropriately
- Collects required consents
- Directs clients to the appropriate staff or resources
- Provides general administrative and office support
- Maintains organized records
- Assists with data tracking and quality assurance activities
- Supports front desk coverage
- Communicates professionally with clients, staff, and community partners
Benefits
- benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
