Patient Access Consultant

Emory•Atlanta, GA

About The Position

Overview Be inspired . Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be . We provide: Comprehensive health benefits that start day 1 Student Loan Repayment Assistance & Reimbursement Programs Family-focused benefits Wellness incentives Ongoing mentorship, development, and leadership programs And more Description Job Description: The Patient Access Consultant role will report into Patient Access and serve as a subject matter expert in Patient Access, covering scheduling workflows, metrics, template strategy, and other items. Proactive Metrics Review: Initiate a proactive analysis of access metrics, identifying opportunities to enhance patient throughput, utilization, and ensure timely access to care. Streamline scheduling processes for increased efficiency. Stakeholder Engagement: Lead collaborative meetings with division stakeholders to drive impactful changes in decision trees, scheduling workflows, contact center tools, template strategy, and visit type/department settings. Knowledge Dissemination: Educate and empower stakeholders with up-to-date best practices in Patient Access, fostering a shared understanding of the evolving landscape. Project and Process Management: Spearhead projects and enterprise-wide process improvement initiatives related to patient access, ensuring alignment with organizational objectives. Data-Driven Decision-Making: Utilize advanced data skills to run, analyze, and interpret data, leveraging insights to drive continuous improvement efforts. Template Optimization: Conduct thorough analyses of templates and subgroups to inform recommendations for template adjustments and scheduling workflow improvements, ensuring precision and effectiveness. Effective Communication and Collaboration: Engage in seamless communication, fostering collaboration while leading process improvement projects with physicians and operational leaders. Comprehensive Understanding: Develop a profound understanding of all facets of patient access, encompassing Contact Center, Digital Patient Experience, Capacity Management, Business Solutions Platforms, and Epic Cadence functionalities. Critical Thinking and Solutions Development: Apply critical thinking skills to address unique challenges posed by operational and clinical partners, devising innovative solutions to optimize patient access.

Requirements

Bachelors degree in Business Administration, Industrial Engineering, Healthcare Management, or a related field.
Minimum 3 years' relevant work experience.
Additional degrees may be substituted for experience.

Responsibilities

Initiate a proactive analysis of access metrics, identifying opportunities to enhance patient throughput, utilization, and ensure timely access to care.
Streamline scheduling processes for increased efficiency.
Lead collaborative meetings with division stakeholders to drive impactful changes in decision trees, scheduling workflows, contact center tools, template strategy, and visit type/department settings.
Educate and empower stakeholders with up-to-date best practices in Patient Access, fostering a shared understanding of the evolving landscape.
Spearhead projects and enterprise-wide process improvement initiatives related to patient access, ensuring alignment with organizational objectives.
Utilize advanced data skills to run, analyze, and interpret data, leveraging insights to drive continuous improvement efforts.
Conduct thorough analyses of templates and subgroups to inform recommendations for template adjustments and scheduling workflow improvements, ensuring precision and effectiveness.
Engage in seamless communication, fostering collaboration while leading process improvement projects with physicians and operational leaders.
Develop a profound understanding of all facets of patient access, encompassing Contact Center, Digital Patient Experience, Capacity Management, Business Solutions Platforms, and Epic Cadence functionalities.
Apply critical thinking skills to address unique challenges posed by operational and clinical partners, devising innovative solutions to optimize patient access.