Patient Access Coordinator

Hazelden Betty Ford Foundation•Center City, MN

7h•$25 - $36

About The Position

The Hazelden Betty Ford Foundation is the largest nonprofit addiction recovery organization in the United States. It is also one of the most mission-driven places you will find. The Hazelden Betty Ford Foundation team is passionate about providing hope and ultimately healing. As a living, growing and evolving institution, the Hazelden Betty Ford Foundation is – at our core- a people-powered organization. Hazelden Betty Ford Foundation is comprised of 1600+ employees, seventeen treatment sites and produces $190 million dollars in annual revenue. This exemplary organization serves nearly 25,000 people annually and is committed to provide hope and healing for those experiencing addiction to alcohol and other drugs. What makes this organization unique is its total ecosystem approach to prevention, education, research, advocacy and treatment. All of the parts of the organization work together to inform, develop and deliver evidence- based practices that help people reclaim their futures and restore their hope. Being “a best place to work” is a strategic goal of Hazelden Betty Ford Foundation and it’s a goal that every employee plays an active role in helping to achieve. Our culture is a reflection of how encouraged and energized we each feel about contributing our ideas and performing to our greatest ability. Join us and do meaningful work. We deeply value our employees. Working at Hazelden Betty Ford Foundation includes a comprehensive benefits package, including: Competitive Health, Dental and Vision Plans Retirement savings plan with employer match Paid time-off Tuition reimbursement The Hazelden Betty Ford Foundation is proud to be an equal opportunity and affirmative action employer. We believe that diversity and inclusion among our colleagues is critical to our success as a force of healing and hope for individuals, families and communities affected by addiction to alcohol and other drugs; and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Requirements

Associates Degree or three years equivalent experience
3 yrs customer service experience
1 yr call center or health care experience
Strong technology/computer skills i.e. experience working with Medical EHR, comfortable navigating various system applications.

Nice To Haves

Experience working with health care insurance and finances
Recovery and 12-step knowledge
Experience in a chemical dependency or behavioral health setting

Responsibilities

Utilize customer service and sales skills to provide resolution to caller’s needs.
Conduct screening to determine clinical fit for Hazelden Betty Ford substance abuse services.
Obtain financial and insurance/benefit information in order to determine eligibility to participate in the programs available through HBFF locations.
Manage patient caseload to ensure conversion to admit.
Ensure appropriate documentation is recorded in patient record to facilitate complete and accurate registration in the EHR.