Patient Access Coordinator

OrthoVirginia

1d

About The Position

At OrthoVirginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia’s largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment. With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive. Join us and become part of a trusted network committed to excellence in orthopedic care.

Requirements

• Ability to maintain excellent customer service relationships with referral sources, patients, physicians and peers.
• Demonstrated ability to make sound judgements.
• Dependable and able to arrive at work on time.
• Willing to adhere to company expectations and policies regarding professional work environment and customer support.
• Demonstrates professional integrity by being honest, reliable and respectful.
• Proven team player and willingness to work in a fast-paced team environment.
• Excellent listening and communication skills in order to fully support patients.
• Takes pride in their work and has a positive outlook.

Responsibilities

• Manages telephone calls as well as patient inquiries via mail or fax; return patient phone concierge, Website, MyChart and CIH appointment requests in a timely manner.
• Answers phones appropriately and professionally, providing excellent customer service.
• Clarifies information needed by the caller and determines the best course of action to meet the customer's needs.
• Effectively communicates with physicians, patients, and other professionals and returns phone calls promptly.
• Schedules patient's appointments in accordance with internal guidelines and physician appointment scheduling protocols.
• Collects and enters patient's demographics in the system completely and accurately
• Verifies patient's insurance information and confirms that OrthoVirginia participates with their insurance plan.
• Verifies any information necessary in preparation for an office visit (e.g. if the patient has seen another physician for the same problem, if x-rays are available, etc.).
• Direct patient calls regarding medical inquiries to the appropriate resource.
• Send out appointment reminder card/patient packet if requested.
• Assist with Epic Work Queues as appropriate/assigned.
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed