Patient Access Coordinator

Intermountain Health

3d • $24 - $37 • Onsite

About The Position

The Patient Access Acute Coordinator serves as a subject matter expert for the acute registration team. The Coordinator is responsible for providing excellent customer service and facilitating the registration and scheduling process for patients and visitors at Intermountain Health in multiple service lines. The Coordinator manages expected floor time and assists in the preparation of periodic reports. The caregiver ensures that accurate and complete information is collected and entered into the system, verifies insurance and eligibility, collects co-pays and balances, follows up on pending issues, and meets all regulatory guidelines. The caregiver adheres to Intermountain Health's policies and procedures, as well as federal and state regulations regarding patient privacy, confidentiality, estimates, no surprises/price transparency, etc... Essential Functions Works with the supervisor to manage expected floor time schedules. Assists supervisor with required periodic reports. Acts as Subject Matter Expert (SME) in the department. Assists with the follow up on appeals, denials, answer inquiries and update accounts as necessary. Identify problems and communicate with the Revenue Service Center, Care Management team, Payer Relations and insurance companies in a timely manner. Provides support for staff on the floor when issues are escalated. Provides patients with information on estimates, financial assistance, payment plans, and charity care. Coordinates with clinical and administrative staff to ensure smooth patient flow and quality care. Documents and updates patient records in the electronic health system and demonstrates competency in downtime procedures. Follows up on pending issues and escalations, such as prior authorizations, referrals, and estimates.

Requirements

• Demonstrated experience in a customer service role, preferably in healthcare.
• Demonstrated proficiency in computer skills including Microsoft Office, internet and email
• Demonstrates basic knowledge of healthcare insurance plans.
• Demonstrates basic knowledge of healthcare compliance policies – HIPAA, EMTALA
• Demonstrates ability to provide excellent customer service
• Demonstrates ability to serve as a trainer
• Demonstrates ability to work in a fast-paced environment.
• Must currently be at a Patient Access Acute Representative II level, having passed the Level II certification.

Nice To Haves

• High School diploma or equivalent.
• Experience with Epic One
• (1) year experience in a Patient Access Acute Representative II role.
• Three (3) years of experience in customer service in a healthcare organization.

Responsibilities

• Works with the supervisor to manage expected floor time schedules.
• Assists supervisor with required periodic reports.
• Acts as Subject Matter Expert (SME) in the department.
• Assists with the follow up on appeals, denials, answer inquiries and update accounts as necessary.
• Identify problems and communicate with the Revenue Service Center, Care Management team, Payer Relations and insurance companies in a timely manner.
• Provides support for staff on the floor when issues are escalated.
• Provides patients with information on estimates, financial assistance, payment plans, and charity care.
• Coordinates with clinical and administrative staff to ensure smooth patient flow and quality care.
• Documents and updates patient records in the electronic health system and demonstrates competency in downtime procedures.
• Follows up on pending issues and escalations, such as prior authorizations, referrals, and estimates.

Benefits

• We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• Learn more about our comprehensive benefits package here.
• Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED