Patient Access Lead-Onsite

Guidehouse•Los Angeles, CA

2d•$65,000 - $108,000•Onsite

About The Position

The Patient Access Team Lead is The Patient Access Lead is responsible for overseeing daily front-end operations within the patient access department, ensuring efficient registration, insurance verification, scheduling, and financial clearance processes. This role serves as a working lead, supporting staff performance, maintaining regulatory compliance, and delivering an exceptional patient experience. Schedule: Full Time every other weekend, rotating holidays Please note, schedule may be adjusted according to the needs of the business based on patient census. Duties included but not limited to: This role is fully responsible for performing the roles of Patient Access Specialist, and Bed Board Coordinator Lead and support Patient Access Reps in daily operations including registration, admissions, and insurance verification. Monitor productivity, quality, and service standard; provide real time feedback. Support department leadership with reporting, performance metrics, and workflow improvements. Assist in resolving complex patient issues, insurance issues, and escalate concerns to upper management. Supports departmental flexibility to meet high patient volumes across all hospital areas, which may include reassignment or shift changes. Provides runner support during high‑volume days. Aids in creating and updating daily staff assignments/rotations Completes daily rounds to ensure timely staff breaks and work completion. Oversees all workflows related to screening patients for Hospital Presumptive Eligibility (HPE) Medi‑Cal applications. Supports the department in achieving established performance targets. Performs all other duties as assigned. Demonstrates reliability and dependability by reporting to work when scheduled. Works with Leadership to assist in workflow development when workflow changes are needed. Assists in the training of all new staff. Required to assist the hospital in the event of an internal or external disaster. Communicates any potential issues to the shift or on‑call supervisor in real time. Models’ positive communication and strong team‑building skills; effectively directs and manage workload with minimal supervision, demonstrates autonomy and initiative in identifying and resolving issues. Takes responsibility for personal performance, ensuring accuracy of work and consistent achievement of goals. Must be able to quickly find common ground and solve problems for the good of all; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers. Spend time and the time of others on what’s important; eliminates roadblocks; creates focus. Must complete all learning modules (at hospital and at Guidehouse) by assigned date. Must complete Self-evaluation and give to Supervisor/designee by assigned date. Must attend required meetings, both organizational and departmental. Leads experience support professionals who exercise latitude and independence in assignments. Applies job knowledge and procedures to accomplish tasks and solve problems, also provides guidance to junior employees. Regularly communicates with leadership and staff to maintain goals of strategic importance to the organization. Follows operating guidelines and identifies opportunities for enhancement in process to improve effectiveness of job area. Responsible for leading daily operations or act as assistant to supervisor Works under minimal supervision. Proficient in Microsoft Office. Demonstrates excellent customer service skills. Must have basic knowledge of medical terminology.

Requirements

2 years of Registration experience
Must complete annual AVADE training per hospital policy, during initial training/orientation but not to exceed 30 days from hire/transfer, and maintain certification yearly
Must complete Basic Life Support (BLS) via American Heart Association within 90 days of hire and maintain current certificate every 2 years
Ability to read and comprehend in English.
Proficient in Microsoft Office.
Demonstrates excellent customer service skills.
Must have basic knowledge of medical terminology.

Nice To Haves

Prior experience in safety net, acute care hospital setting
Post-high school education
Bilingual (English/Spanish)
Demonstrates proficiency and knowledge of Patient Access/Financial Counseling operations
Strong communication and organizational skills
Ability to apply principles of process improvement
Must be able to follow detailed instructions and perform repetitious tasks
Computer/basic keyboard skills, telephone skills, and general knowledge of office machines including printers, fax, copier, and scanner.

Responsibilities

performing the roles of Patient Access Specialist, and Bed Board Coordinator
Lead and support Patient Access Reps in daily operations including registration, admissions, and insurance verification.
Monitor productivity, quality, and service standard; provide real time feedback.
Support department leadership with reporting, performance metrics, and workflow improvements.
Assist in resolving complex patient issues, insurance issues, and escalate concerns to upper management.
Supports departmental flexibility to meet high patient volumes across all hospital areas, which may include reassignment or shift changes.
Provides runner support during high‑volume days.
Aids in creating and updating daily staff assignments/rotations
Completes daily rounds to ensure timely staff breaks and work completion.
Oversees all workflows related to screening patients for Hospital Presumptive Eligibility (HPE) Medi‑Cal applications.
Supports the department in achieving established performance targets.
Performs all other duties as assigned.
Demonstrates reliability and dependability by reporting to work when scheduled.
Works with Leadership to assist in workflow development when workflow changes are needed.
Assists in the training of all new staff.
Required to assist the hospital in the event of an internal or external disaster.
Communicates any potential issues to the shift or on‑call supervisor in real time.
Models’ positive communication and strong team‑building skills; effectively directs and manage workload with minimal supervision, demonstrates autonomy and initiative in identifying and resolving issues.
Takes responsibility for personal performance, ensuring accuracy of work and consistent achievement of goals.
Must be able to quickly find common ground and solve problems for the good of all; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.
Spend time and the time of others on what’s important; eliminates roadblocks; creates focus.
Must complete all learning modules (at hospital and at Guidehouse) by assigned date.
Must complete Self-evaluation and give to Supervisor/designee by assigned date.
Must attend required meetings, both organizational and departmental.
Leads experience support professionals who exercise latitude and independence in assignments.
Applies job knowledge and procedures to accomplish tasks and solve problems, also provides guidance to junior employees.
Regularly communicates with leadership and staff to maintain goals of strategic importance to the organization.
Follows operating guidelines and identifies opportunities for enhancement in process to improve effectiveness of job area.
Responsible for leading daily operations or act as assistant to supervisor
Works under minimal supervision.

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program