Patient Access Manager

WVU Medicine • Cadiz, OH

2d

About The Position

Manages activities and employees related to all patient access processing including: registration, scheduling, and insurance verification, of patients within the healthcare system to ensure the financial viability of the clinical and business enterprise.

Requirements

• High school diploma or equivalent.
• Obtain HFMA Certified Revenue Cycle Representative (CRCR) Certification within one (1) year of hire.
• Five (5) years of experience in registration and/or patient access with two (2) years of management or supervisory experience.

Nice To Haves

• Bachelor’s degree in general business, accounting, finance or a closely related field.

Responsibilities

• Interviews, selects, directs departmental training and orientation, and assign departmental staff.
• Develops and maintains standards of performance for criteria based position descriptions and performance appraisals with Management.
• Makes recommendations for personnel actions such as merit increases, promotions and disciplinary actions.
• Develops, implements and maintains a process for measuring competencies of departmental personnel with Management. Evaluates competencies on ongoing basis.
• Provides timely feedback on performance and appropriate counseling for improvement when necessary.
• Conducts monthly staff meetings to communicate information, to develop departmental goals, to solve patient care and departmental problems, and to encourage cooperative, collaborative relationships and promote team efforts.
• Schedules and adjusts staff to meet facility needs considering staff competency, established standards and regulatory requirements, including appropriate supervision, and wage and hour law.
• Is timely and responsive to staff, managers, patients and other employees and follows up with clear and concise communication as appropriate via e-mail, telecommunication and direct personal response.
• Monitors and maintains the operating budget within the specified limits through the initiation of efforts which promote efficiency and reduce waste.
• Actively seek ways to control costs without compromising patient safety, service or quality of care.
• Maintains and reports departmental information and statistics for administrative and regulatory purposes meeting the required time standards.
• Develops, implements, maintains and interprets to staff, and when appropriate to others, policies, procedures, standards of care and practice for the department regarding budget and financial issues.
• Flexing of staff schedules to maintain budget based on fluctuations of patient census.
• Exercises proper stewardship through the appropriate use of supplies, equipment, and time.
• Monitors payroll time system to maintain accurate employee pay data.
• Works with all Patient Access departments to ensure proper data capture and copay collection to drive financial performance to meet and/or exceed financial goals.
• Follows hospital, state and federal guidelines for ensuring safe environment for workers, patients and public.
• Ensures compliance by staff to hospital, governmental and insurance regulations.
• Ensures the facilities and equipment for patient services is maintained to promote comfort, efficiency and safety for patients and staff.
• Provides direct patient access customer service when necessary.
• Communicates and interacts with clients, families, visitors, physicians, departmental and hospital staff and the public in general in a manner that demonstrates professionalism and concern for the individuals' need(s).
• Remains current and responsive to changes in healthcare delivery, standards established by professional organizations, regulatory and accrediting bodies and the needs of the organization.
• Stays involved in identifying education needs with front-line staff to identify process improvement.
• Participates and encourages the participation of staff in work groups and teams for the improvement of departmental processes.
• Coordinates the educational needs and teaching methods of all departmental personnel.
• Ensures that educational needs and teaching methods meet the needs of departmental staff and the business needs of University Healthcare.
• Assists with training development, testing and implementation with any and all system changes and integrate and apply specific knowledge to staff.
• Develops and implements processes to assess and improve the services provided and compliance with regulatory requirements.
• Reports results assessment and improvement processes to the appropriate administrative levels.
• Participates, encourages and facilitates the participation of staff, in hospital-wide process improvement efforts as needed.
• Assists the IT department with all computer and Electronic Medical Record (EMR) and patient billing upgrades and module enhancement, as they relate to Patient access

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED