Patient Access Pre-Service Representative

Banner Health•Phoenix, AZ

1d•$18 - $27•Remote

About The Position

Great careers are built at Banner Health. We’re looking for the best and brightest to join our team that earned Great Place To Work® Certification™. Apply today to build your career. The remote Patient Access Pre-Service Representative is responsible for pre-registering patients for their upcoming outpatient procedures. This role verifies insurance information, creates patient estimates, provides financial counseling and collects. Attention to detail is a must in order to protect patients privacy. This role provides one of the first Banner interaction with our patients so customer service skills are a must. Must be able to deescalate and provide a positive experience to our patients. This is an excellent opportunity for a customer obsessed individual, who is self-motivated & dependable. We are looking for an individual with excitement, energy, and engagement in a fast-paced, productivity based environment. As a department we strive to provide great customer service and offer our customers and patients the best possible experience! Must have min of 1-2 years of related insurance and/or customer service experience. Hours are Monday - Friday and shifts run 900am-530pm AZ TIME This is a remote position and you must live in the following states only: AZ, CA, CO, NV & WY POSITION SUMMARY This position works to pre-register and financially clear patients scheduled for services prior to the date of service. This includes demographic verification, insurance eligibility, estimate creation and prior balance review. This position also communicates and educates patients on insurance benefits, financial liability and patient estimates in accordance with the No Surprise Billing regulations, patient options and secures patient liability ahead of service.

Requirements

High school diploma/GED is required.
Must have one to two years of customer service and/or financial-related work experience.
Must have excellent customer service and interpersonal skills, both verbally and written.
Clear understanding of the impact financial counseling has on Revenue Cycle operations and financial performance.
Demonstrated negotiation skills, ability to prioritize and manage multiple tasks simultaneously, and to effectively anticipate and respond to issues as needed in a dynamic work environment.
Demonstrated ability to use PC based office productivity tools (e.g., Microsoft Outlook, Microsoft Excel) as necessary; general computer skills necessary to work effectively in an office environment.
Dedication to treating both internal and external constituents as clients and customers, maintaining a flexible customer service approach and orientation that emphasizes service satisfaction and quality.

Nice To Haves

Work experience with the Company’s systems and processes is preferred.
May have related experience with financial institution or background, CHAA certification preferred, understanding of medical terminology, previous EMR experience preferred.
Additional related education and/or experience preferred.

Responsibilities

Demonstrates a thorough understanding of insurance guidelines for scheduled services. Proficiently verifies, reads and understands insurance benefits, accurately creates patient estimates for services rendered using estimator tools, able to educate patient on their insurance benefits and estimate. Collects patient responsibility. Must be able to consistently meet monthly individual collection target as determined by management.
Demonstrates the ability to prioritize workload in order to accurately complete daily worklist. This may include working with department/central scheduling, ordering provider and/or payer in order to fully clear a patient's account prior to the date of service.
May develop payment plans for all patients that are not able to pay their full liability at the time of service. May obtain and/or validate authorizations for scheduled procedures.
Daily focus on attaining productivity standards, recommends new approaches for enhancing workflow, and/or patient experience and productivity.
Conducts internal/external customer interactions over the phone. Demonstrates clear understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.
Completes and/or attends training and education sessions, including facility department meetings within approved organizational guidelines and timeframes. Adheres to Banner Health's organizational policies and procedures for relevant location and job scope.
Performs other duties as assigned by management.
Works independently under general supervision, leads and follows structured work, including resolving patient concerns. Knows when to escalate issues to leader in order to maximize customer experience. Must be able to learn and multitask through multiple applications in order to accomplish daily work list.