Patient Access Rare Disease Senior Training Manager

About the position

The Training & Development Sr Manager (Sr Manager, Patient Access Training) is responsible for aspects of the Patient Access training function within the RDBU Commercial Training and Development function. This position is responsible for developing and delivering comprehensive training to many roles in the patient access team and identifying training needs/gaps. The Senior Manager will work closely with internal stakeholders to collaborate and lead various projects with cross-functional teams including marketing, medical affairs, market access, sales training, site of care, analytics, compliance and other internal home office colleagues. This role requires the ability to navigate a dynamic environment, identify solutions that work across a complex, multi-product portfolio, and provide technical expertise to achieve business goals through training interventions.

Responsibilities

• Collaborates with the associate director on complex, enterprise-level projects, including launches
• Collaborates with the training and development team and cross-functional partners on meetings and events
• Collaborates with subject matter experts to create highly engaged learning on complex topics tailored to diverse audiences
• Partners with marketing colleagues to assist in creation and launch of new materials/resources for patient services personnel
• Leads the field-based trainers (FBTs) for assigned programs to identify training needs, organize local trainings, and provide forums to share information
• Able to lead through ambiguity and without direct authority
• Demonstrates excellent project management skills and can motivate self and others to complete deliverables in a timely manner
• Demonstrates curiosity, flexibility, innovative thinking, and a growth mindset in collaboration with the training and development team
• Leads assigned programs for Patient Access teams, consisting of 7 RDBU brands, seven discreet roles, 12 teams, 27 sub-teams with 300 learners
• Aligns training and development program tactics to the strategic goals set forth by the associate director
• Integrates account management, access and reimbursement, product, disease state, patient access skills, and regulatory/compliance principles into assigned programs
• Demonstrates empathy and understanding of the unique rare disease patient and their journey
• Manages and ensures required training materials and content are successfully processed through the MAC
• Stays informed on the dynamic market access environment and updates materials accordingly
• Facilitates interactive technical and product training for Patient Services and Site of Care staff
• Facilitates the on-boarding process and initial training for new personnel to the Patient Access teams
• Leads the performance assessment of new hires and assessing learning of existing staff
• Acts as lead facilitator for multi-day training, applying adult learning methodologies
• Identifies training and development needs for Patient Access through stakeholder meetings and forums
• Maintains, updates and improves training content applying instructional design techniques
• Demonstrates autonomy in proposing alternative ways to train and exercises judgment based on experience
• Develops, iterates and updates training content as needed
• Regularly reviews internal and external training resources to stay current on instructional design and learning best practices
• Provides guidance, collaborates with, and advises on learning and instructional strategy with SMEs, peers, and collaborators
• Performs additional responsibilities as needed

Requirements

• Master's degree and 2 years of working in the pharmaceutical industry, account management, patient access and/or experience in training
• Bachelor's Degree and 4 years of working in the pharmaceutical industry, account management, patient access and/or experience in training
• Associate's Degree and 8 years of working in the pharmaceutical industry, account management, patient access and/or experience in training
• High school diploma / GED and 10 years of working in the pharmaceutical industry, account management, patient access and/or experience in training

Nice-to-haves

• Field experience
• Previous experience in account management, patient access or related areas
• Flexible and agile with the ability to work in a fast-paced environment with multiple demands
• Ability and willingness to travel to meetings, including some overnight and weekend commitments (>25%) required
• Experience in content development and instructional design
• Experience working with learning management systems (LMS)
• Highly organized with excellent project management skills
• Proficient in Microsoft Office
• Professional, proactive demeanor
• Strong interpersonal skills
• Excellent written and verbal communication skills