Patient Access Representative (Admissions) - Full-Time / Days
About The Position
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Contributes to the Hospital’s mission by welcoming and registering patients in an efficient and empathetic manner. This administrative/customer service staff position may be the first face of the organization when a patient visits and can have a dramatic impact on making individuals feel welcomed and ease their anxiety by starting their hospital visit professionally. In addition this position impacts patient safety and clinical care by ensuring the patient identifiers are correct and on reimbursement by collecting accurate insurance information and co-pays. Job Description: The Patient Access Specialist plays a critical role at BILH and Lahey Hospital & Medical Center as the first point of contact with our patients. Extensive training including Epic Electronic Medical Record (EMR) is provided. Our team works in a fast-paced, collaborative environment, helping our patients navigate their health care journey. Positions available in Burlington-Mon-Fri, 8-4:30PM (Other shifts include 7-3:30, 7:30-4PM, and some evening and weekend shifts available). Most positions are on site in Burlington with some hybrid (on site and remote schedules) available. Departments include: Registration and Scheduling (reg and sched), Call Center, Admissions and ED registration. Most positions are full time, but we have part time and per diem shifts available too! Positions available in Burlington-Mon-Fri, 8-4:30PM (Other shifts include 7-3:30PM and 7:30-4PM and some evening and weekend shifts available). Most positions are located on site in Burlington, MA with some hybrid (on site and remote schedules) available. Performs a variety of functions to support an accurate, safe and customer-focused patient access process. Ensures that all proper patient financial and demographic information is obtained and processed so BILH and LHMC is fully reimbursed for clinical services provided. Handles patient questions and requests accurately and efficiently, ideally with first call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Ensures that the patient experience in accessing healthcare at LHMC is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved.
Requirements
- High school degree or equivalent
- Prior experience in a business setting providing customer service, while simultaneously processing and verifying electronic demographic, financial or other business-related information and data.
Responsibilities
- Performs a variety of functions to support an accurate, safe and customer-focused patient access process.
- Ensures that all proper patient financial and demographic information is obtained and processed so BILH and LHMC is fully reimbursed for clinical services provided.
- Handles patient questions and requests accurately and efficiently, ideally with first call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient.
- Ensures that the patient experience in accessing healthcare at LHMC is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved.
Benefits
- As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities.
- Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
- More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives.
- Equal Opportunity Employer/Veterans/Disabled
- At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs.
- Our culture promotes continuous learning, growth, innovation and a sense of belonging.
- We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life.
- While you're busy caring for and supporting our patients, we take care of you.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
