Patient Access Representative Associate Radiology

Corewell Health • Kentwood, MI

6d • Onsite

About The Position

Assist and educate patients, providers, medical office staff, and/or Health system staff with accessing services, facilitating and resolving problems, understanding navigation questions. Consistently create an exceptional experience with each contact, via inbound and outbound calls, online chat, email, etc. Adheres to established procedure and quality guidelines in support of Patient Access Services Center performance indicators, as well as Corporate values and codes of excellence.

Requirements

• High School Diploma or equivalent
• 2 years of relevant experience in related field

Nice To Haves

• Associates degree
• 1 year of relevant experience experience in customer-facing service on phone or face to face; customer service, high volume call center, medical billing, insurance environment relevant to benefits, provider contracting, claims processing, and/or managed health care.
• 1 year of relevant experience Revenue Cycle.

Responsibilities

• Demonstrates high competency in responding to service inquiries from patients, providers within departmental guidelines. Professional and pleasant interactions are ongoing expectations.
• Assist patients, providers, practice staff, regarding accessing service lines, facilitating scheduling & registration tasks along with support of other non-routine questions.
• In accordance with standard work, consistently create an exceptional experience with each contact, via inbound and outbound calls, postal mailing, online chat, TEAMS, email, etc.
• Able to perform in all disciplines within the respective service line and remains up to date on standard work changes industry, industry standards, policy changes and operational improvements.
• Consistently meets standards of the On-Track performance and demonstrated ability to perform all duties of the associate level.
• Effectively tracks and/or documents all service interactions with customers within appropriate systems according to guidelines.
• Identifies potential trends or issues that impact patients and service lines and works with coworkers and leadership resources to suggest process improvements.
• Promptly identifies and resolves or escalates customer concerns or complaints to achieve positive outcomes.
• Demonstrated ability to influence, support and improve upon processes.
• May be trained and then assigned to perform core scheduling duties for other service lines to meet fluctuating business demands

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here .
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED