Patient Access Representative I - ED, Remote

Cleveland Clinic

2d•Remote

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Details Applicants must reside in the Cleveland, Ohio area Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Caregivers in the Patient Registration Area are the first point of contact for many of Main Campus’ patients. As a Patient Access Representative, you will ensure patients, families, and visitors have an exceptional experience, from the moment they enter the hospital to the time they return home. This position is a great steppingstone to others in Customer Service or departments within the Cleveland Clinic system. This is a remote position with on-site training held at Cleveland Clinic Main Campus. A caregiver in this position works full-time, 9:30pm to 6:00am with weekend (Saturday and Sunday) and holiday rotations.

Requirements

High School Diploma or GED
Minimum of 2 years of experience in a customer facing role with in person or phone contact. An Associates degree may substitute for up to one year of the stated experience. A Bachelors degree my substitute for up to two years of the stated experience
Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of course within 1 year
Excellent customer service skills

Nice To Haves

Ability to handle high urgency and fast paced environments

Responsibilities

Register, schedule and pre-register patients for inpatient, emergency and outpatient tests and procedures.
Educate patients regarding their benefit levels, review eligibility, prepare estimates, advise patients of out-of-pocket expenses, collect payments, apply payments and maintain security of payments.
Complete accurate face-to-face and phone interviews to obtain demographic, insurance, medical and financial information.
Schedule services and provide the physician’s office and/or patient with accurate date and time information, room availability, physician availability, typical time needed to complete the procedure and/or procedures that conflict with each other.
Complete questionnaires to assist departments with preparing for patients.
Utilize the screening tool for self-pay patients to determine any possible payer source.
Refer patients to financial counselors.
Advise patients of and generate Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR).
Obtain, scan and index physician orders.
Cross train to staff all patient access areas.