Patient Access Representative I (Outpatient Registration)

Medical University of South Carolina•Charleston, SC

3d•Onsite

About The Position

The Patient Registration Representative serves as the initial point of contact for patients. Under general supervision and reporting to the Patient Access Services Supervisor, the Patient Access Services Representative provides high level customer service while facilitating accurate and timely completion of registration verifying and preparing all patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services. This position reviews and verifies all payment methods available (insurance, self-pay, agency) and patient/insurance information. This role works with patients to set up payment arrangements and to arrange/apply for assistance programs. Assists in collecting copayments and deductibles and solves basic billing inquiries. MUSC Health is a leading academic health system offering a robust and comprehensive benefits package, including health insurance, retirement plan options, wellness resources, and more. Facilitates accurate and timely completion of registration and distributes all paperwork necessary for patient care. Works closely with physicians and nurses to provide optimal ambulatory health care. Applies guest relations policies to patients, physicians and co-workers. Ability to demonstrate excellent communication and interpersonal skills, professional demeanor, and guest relations. Continuously seeks self-improvement through various programs and opportunities offered by the Medical Center and UMA (e.g. Human Resources, Information Systems, UPDATES, Administrative Services, Quality Improvement, etc.). Maintains Age Specific Competency based on the age and developmental stage of the patient population for their service. Position requires ability to operate equipment including, but not limited to, computers, printers, fax machines, multi-line phone system, and typewriter.

Requirements

High school diploma and two years of administrative experience or associate's degree and one-year medical experience or a bachelor's degree
Typing speed of 25CWPM and computer experience required
Speaking ability sufficient to communicate effectively with other individuals in person or over the telephone
Ability to perform job functions while standing
Ability to perform job functions while sitting
Ability to perform job functions while walking
Ability to climb stairs
Ability to work indoors
Ability to work outside in temperature extremes
Ability to work from elevated areas
Ability to work in confined/cramped spaces
Ability to perform job functions from kneeling positions
Ability to bend at the waist
Ability to twist at the waist
Ability to squat and perform job functions
Ability to perform "pinching" operations
Ability to perform gross motor activities with fingers and hands
Ability to perform firm grasping with fingers and hands
Ability to perform fine manipulation with fingers and hands
Ability to reach overhead
Ability to perform repetitive motions with hands/wrists/elbows and shoulders
Ability to fully use both legs
Ability to use lower extremities for balance and coordination
Ability to reach in all directions
Ability to lift and carry 50 lbs. unassisted
Ability to lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted
Ability to lift from 36" to overhead 25 lbs
Ability to exert up to 50 lbs. of force
Ability to maintain 20/40 vision, corrected, in one eye or with both eyes
Ability to see and recognize objects close at hand or at a distance
Ability to match or discriminate between colors
Ability to determine distance/relationship between objects; depth perception
Good peripheral vision capabilities
Ability to maintain hearing acuity, with correction
Ability to perform gross motor functions with frequent fine motor movements
Ability to deal effectively with stressful situations
Ability to work rotating shifts
Ability to work overtime as required
Ability to work in a latex safe environment
Ability to maintain tactile sensory functions
Ability to maintain good olfactory sensory function
Ability to be qualified physically for respirator use, initially and as required

Nice To Haves

Previous healthcare experience preferred
EPIC, Medical Terminology, and knowledge of insurance preferred

Responsibilities

Facilitates accurate and timely completion of registration
Distributes all paperwork necessary for patient care
Works closely with physicians and nurses to provide optimal ambulatory health care
Applies guest relations policies to patients, physicians and co-workers
Demonstrates excellent communication and interpersonal skills, professional demeanor, and guest relations
Continuously seeks self-improvement through various programs and opportunities offered by the Medical Center and UMA
Maintains Age Specific Competency based on the age and developmental stage of the patient population for their service
Operates equipment including, but not limited to, computers, printers, fax machines, multi-line phone system, and typewriter