Patient Access Representative

Solis Mammography•Knoxville, TN

21h•Onsite

About The Position

The Patient Access Representative I is responsible for starting the Solis relationship, gathering information, scheduling appointments and functioning as the first point of contact for the patient and referring physicians. This position is critical to Solis Mammography; the Patient Access Representative I functions as the liaison between the patient and the center by providing efficient, empathetic excellent service, and administrative support (off the phone activities which impacts the profitability of the organization.

Requirements

High diploma or equivalent required
Zero to one year's experience in a fast-paced customer service-oriented employment required
Types at least 30 - 40 wpm and strong computer skills
Strong verbal communication and listening skills
Energetic and flexible
Customer service skills
Must be able to multi-task with various computer programs/applications
Exhibits sound judgment and is adaptable and flexible to patient needs
Strong spelling and grammar skills
Well organized and detail oriented
Must be able to work in a fast pace environment that consists of repetitive work

Nice To Haves

College coursework preferred
Contact center and healthcare experience preferred
Scheduling experience preferred
Bilingual (English/Spanish) a plus

Responsibilities

Understand, promotes and demonstrates the Solis Way
Handles routine customer interactions and exhibits proficient customer service, effective listening, and empathy. Communication channels may include phone, email, or chat
Adheres to training guidelines and utilizes available resources when handling customer interactions
De-escalate situations involving dissatisfied patients, by offering assistance and support
Schedules patients and offers alternative scheduling options when centers dates/times are not available
Maintains performance by meeting or exceeding key performance indicators defined by organizational leaders. KPIs include but are not limited to average handle time, quality, attendance, and schedule adherence
Posses a moderate understanding of the role, and works under close supervision.
Adheres to established procedures and processes for the contact center
Utilizes company resources and training materials.
Maintains patient confidentiality 100% of the time
Maintains productivity, ensures minimal downtime.