Patient Access Representative I
About The Position
Our patients are our number one priority! We're committed to giving children back their childhood! Job Posting Title: Patient Access Representative I Location: Dallas - Hospital Additional Posting Details: on-site; in-person; no hybrid or remote work Monday-Friday Hours will flex according to operational needs; providing support for the scheduled shifts 7:30am-4pm; 7:45am-4:15pm; 8:00am-4:30pm; 8:30am-5:00pm Job Description: Responsibilities Greet patients/families in a professional and welcoming manner Performs scheduling and registration process for appointments within the ambulatory setting Functions as a liaison between patients, families, and intradepartmental staff Performs check-in and check-out for patient visits Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights Obtain accurate collection of patient demographics, identification, insurance coverage, and other relevant information Ensures patient receives necessary disclosure and privacy information, as well as obtains necessary legal and financial signatures Promote and assist patients/families in signing up for MyChart Provide guidance to patient/families about the financial screening process Performs patient intake/referral process; appropriately scheduling patient appointments according to scheduling algorithm/protocols Maintains and distributes incoming departmental faxes Screens and routes inbound/outbound calls in a timely manner (messages, transfers, scheduling, questions, and other needs) Scanning of clinical record information and correspondence into patient’s electronic record Maintains scheduling, registration, and referral work queues in Epic Maintains registration related key performance indicators as determined by supervisor or manager Performs scheduling of new and/or follow-up patient visits, including but not limited to diagnostic, and ancillary appointments (as needed); may require coordination with clinical team Maintains patient information and documentation in electronic medical record Supports hospital and departmental performance improvement goals Supports quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations Supports departmental initiatives and change efforts Practices financial and resource stewardship Engages in strong communication and acts as team player in supporting mission and vision of organization Additional duties as assigned Education / Requirements: High school diploma or equivalent required Minimum 1-year relevant experience preferred Strong written and verbal communication skills preferred Strong organizational and interpersonal skills preferred
Requirements
- High school diploma or equivalent required
Nice To Haves
- Minimum 1-year relevant experience preferred
- Strong written and verbal communication skills preferred
- Strong organizational and interpersonal skills preferred
Responsibilities
- Greet patients/families in a professional and welcoming manner
- Performs scheduling and registration process for appointments within the ambulatory setting
- Functions as a liaison between patients, families, and intradepartmental staff
- Performs check-in and check-out for patient visits
- Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights
- Obtain accurate collection of patient demographics, identification, insurance coverage, and other relevant information
- Ensures patient receives necessary disclosure and privacy information, as well as obtains necessary legal and financial signatures
- Promote and assist patients/families in signing up for MyChart
- Provide guidance to patient/families about the financial screening process
- Performs patient intake/referral process; appropriately scheduling patient appointments according to scheduling algorithm/protocols
- Maintains and distributes incoming departmental faxes
- Screens and routes inbound/outbound calls in a timely manner (messages, transfers, scheduling, questions, and other needs)
- Scanning of clinical record information and correspondence into patient’s electronic record
- Maintains scheduling, registration, and referral work queues in Epic
- Maintains registration related key performance indicators as determined by supervisor or manager
- Performs scheduling of new and/or follow-up patient visits, including but not limited to diagnostic, and ancillary appointments (as needed); may require coordination with clinical team
- Maintains patient information and documentation in electronic medical record
- Supports hospital and departmental performance improvement goals
- Supports quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations
- Supports departmental initiatives and change efforts
- Practices financial and resource stewardship
- Engages in strong communication and acts as team player in supporting mission and vision of organization
- Additional duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
