Patient Access Representative I - PT M-F Day Patient Transport

Conifer Health Solutions•Lincoln, NE

11h•Onsite

About The Position

Responsible for duties in support of departmental efficiencies which may include: greeting customers following Conifer standards of care, providing world-class customer service, answers inbound & outbound calls, performs PBX operations, executes reception/basic demographic quick registration data entry, and thoroughly explaining and secure Hospital & patient legal forms (i.e., Advance Directives, Conditions of Services, Consent for Treatment, Important Message from Medicare, EMTALA, etc.). ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. Greeting customers following Conifer Standards of Care, provides world-class customer service, executes reception/basic demographic Quick Registration data entry, places & verifies patient armbands, completes patient demographic forms, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.). Answers inbound & outbound phone calls, performs private branch exchange (PBX) telephone system operator functions in adherence to Hospital policies & protocols. Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services

Requirements

Minimum typing skills of 35 wpm
Demonstrated working knowledge of PC/CRT/printer
Customer service skills and experience
Ability to work in a fast paced environment
Ability to receive and express detailed information through oral and written communications
Course in Medical Terminology required
Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.
Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.
High School Diploma or GED required
0 – 1 year in a Customer Service role.
Must be able to sit at computer terminal for extended periods of time
Occasionally lift/carry items weighing up to 25 lbs.
Frequent prolonged standing, sitting, and walking
Occasionally push a wheelchair to assist patients with mobility problems.
Must be available to work hours and days as needed based on departmental/system demands.

Nice To Haves

Knowledge of function and relationships within a hospital environment preferred
Understanding of Third Party Payor requirements preferred
Understanding of Compliance standards preferred
0 – 1 year administrative experience in medical facility, health insurance, or related area preferred
Some college coursework is preferred

Responsibilities

Greeting customers following Conifer Standards of Care
Provide world-class customer service
Execute reception/basic demographic Quick Registration data entry
Place & verify patient armbands
Complete patient demographic forms
Adhere to financial & cash control policies & procedures
Thoroughly explain and secure Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.)
Answer inbound & outbound phone calls
Perform private branch exchange (PBX) telephone system operator functions in adherence to Hospital policies & protocols
Scan Protected Health Information
Create and file patient information packets/folders for upcoming Hospital services
Use proper negotiation techniques to professionally collect money owed by our Patients/Guarantors
Resolve Physician's office and Patient issues