Patient Access Representative I - ED Float - PRN

Cleveland Clinic • Great Barrington, MA

2d • Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. Cleveland Clinic Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar care at one of the top healthcare organizations in the nation. As a Patient Access Representative in the ED, you will deliver an exceptional experience to patients, families, and visitors from the moment they arrive until they leave. You will assist with registration, information gathering, insurance verification, and payment collection, providing a comprehensive set of business and financial services during the patient access process. This position floats to all West Side hospitals, including Avon, Lutheran, and Fairview. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic. This is a regular PRN position with caregivers working evening and night rotations from 3:00 p.m. -- 11:30 p.m. or 10:30 p.m. -- 7:00 a.m., requiring a minimum of 48 hours per six-week schedule, including one weekend and one holiday. Weekend coverage includes a 4- or 8-hour shift starting after 3:00 p.m. Friday and ending on or after 7:00 a.m. Monday. This role will float to all West Side hospitals, including Avon, Lutheran and Fairview.

Requirements

• High School Diploma OR GED and two years of experience in a customer-facing role with in person or phone contact OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
• Knowledge of medical terminology OR completion of course within year of hire
• Basic PC software application knowledge and ability to use multiple data systems
• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.
• Follows standard precautions using personal protective equipment as required.

Nice To Haves

• Customer service experience

Responsibilities

• Perform registration and obtain information about demographics, insurance, medical and financial.
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.
• Function as a Super User and act as a resource for training of new caregivers.
• Provide registration and cash collection access in Epic.
• Rotate to different locations/hospitals based on staffing needs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED