Patient Access Representative II
About The Position
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Responsible for ensuring that all necessary information is accurately collected and recorded. Will work to provide a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes.
Requirements
- High School Diploma or Equivalent required
- experience in a healthcare setting, with a focus on patient access and registration 2-3 years required
- Knowledge of medical terminology and insurance verification procedures.
- Strong customer service skills, including the ability to resolve customer complaints and issues in a professional manner.
- Excellent communication skills, both written and verbal.
- Ability to work well in a fast-paced environment.
- Ability to work effectively in a team-oriented setting.
Responsibilities
- Greet patients and families in a professional and welcoming manner
- Verify insurance coverage and pre-authorization requirements
- Collect and enter patient demographics and insurance information into electronic medical records
- Ensure accurate and complete collection of patient demographic and insurance information
- Obtain necessary signatures for consent and authorization forms
- Resolve insurance and billing-related issues
- Maintain a high level of customer service and work to resolve customer complaints and issues in a timely and professional manner
- Adhere to all HIPAA regulations and patient confidentiality guidelines
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
