Patient Access Representative PRN

Palo Pinto General Hospital•Mineral Wells, TX

About The Position

The Patient Access Representative PRN at Palo Pinto General Hospital plays a critical role in ensuring a seamless and positive experience for patients from the moment they initiate contact with the hospital. This position is responsible for managing patient registration, verifying insurance information, and facilitating the collection of necessary documentation to support efficient billing and care coordination. The role requires a high level of accuracy and attention to detail to maintain patient records and ensure compliance with hospital policies and regulatory requirements. As a PRN (pro re nata) position, the representative provides flexible support during peak times or as needed, contributing to the overall operational efficiency of the hospital’s patient access services. Ultimately, this role supports the hospital’s mission by enhancing patient satisfaction and enabling timely access to healthcare services.

Requirements

High school diploma or equivalent required.
One year of clerical work required. Prefer this experience be in patient registration, medical office, or healthcare customer service.
Proficiency with computer systems and electronic health records (EHR).
Strong communication and interpersonal skills.

Nice To Haves

Associate degree or higher in healthcare administration or related field.
Experience working in a hospital or clinical setting.
Familiarity with insurance verification software and pre-authorization procedures.
Bilingual abilities, especially in Spanish, to assist a diverse patient population.
Certification in patient access or healthcare customer service.
Basic knowledge of medical terminology and insurance processes.

Responsibilities

Greet patients and visitors in a professional and courteous manner, providing clear information and assistance.
Collect and verify patient demographic and insurance information accurately during the registration process.
Coordinate with clinical departments to ensure smooth patient flow.
May be assigned switchboard duties as needed.
May assist with Eligibility duties int he absence of these workers.
Maintain up-to-date patient records in the hospital’s electronic health record (EHR) system, ensuring data integrity and confidentiality.
Assist with insurance pre-authorizations and resolve any discrepancies or issues related to patient coverage.
Communicate effectively with patients, families, and healthcare providers to address questions and concerns regarding access and registration.
Collect co-pays as required according to the patient's insurance or internal hospital policies.
Adhere to hospital policies, HIPAA regulations, and other compliance standards to protect patient privacy and data security.