About the position
This is a part-time position, 20 hours per week and is fully onsite. The Patient Access Representative greets patients/family members and obtains and/or verifies demographic, clinical, financial and insurance information in the process of registering patients for service delivery, including the entry of patient/guarantor information in the patient accounting system, collection of patient signatures on all appropriate forms and the imaging/copying of registration documents. Obtains and processes signed physician orders, conducts online insurance eligibility/benefit verification on designated cases, notifies patient/guarantor and collects patient liabilities, and refers appropriate cases to financial counseling for follow-up and consultation. May provide escort and directional support to patients, family members and visitors.
Responsibilities
- Greet patients/family members and verify demographic, clinical, financial and insurance information.
- Register patients for service delivery and enter patient/guarantor information in the patient accounting system.
- Collect patient signatures on all appropriate forms and image/copy registration documents.
- Obtain and process signed physician orders.
- Conduct online insurance eligibility/benefit verification on designated cases.
- Notify patient/guarantor and collect patient liabilities.
- Refer appropriate cases to financial counseling for follow-up and consultation.
- Provide escort and directional support to patients, family members and visitors.
Requirements
- High school diploma or an equivalent combination of education and experience.
- Associate degree preferred.
- Data entry skills (50-60 keystrokes per minute).
- Past work experience of at least six months within a physician office, hospital or clinic environment, performing registration activities or an insurance company, performing payer activities are highly desired but not required.
- Excellent communication (verbal and written) and organizational abilities.
- Excellent interpersonal skills necessary in dealing with peers, internal and external customers.
- Accuracy, attentiveness to detail and time management skills are required.
- Ability to work independently, read, write, and operate keyboard and telephone effectively.
- Comfortable operating in a collaborative, shared leadership environment.
- Possess a personal presence characterized by honesty, integrity, and caring.
