Patient Access Representative

University Hospital, Newark NJ•Newark, NJ

9h•$25 - $26

About The Position

The primary purpose of the Patient Access Representative position is to interview all patients in a professional and courteous manner. Completes efficient and timely patient arrivals and registration functions. This includes, but is not limited to, Inpatient, Outpatient, Emergency Department, and Pre-Registration. Electronically enters accurate patient demographic information into University Hospital computer system and obtain signatures on all required documentation. Confirms required insurance precertification, authorization and documentation is obtained for billing and medical record processing.

Requirements

High School Diploma or equivalent required.
Three (3) years of clerical experience in a physician’s office, hospital, or insurance company required. (Experience in collections is an advantage).
Knowledge of computers and data entry experience required.

Nice To Haves

Knowledge of medical terminology preferred.
An understanding of Managed Care, Medicaid, and Charity Care guidelines and regulations preferred.
Must be detail oriented, and possess excellent customer service skills, as well as oral and written communication skills.

Responsibilities

Obtains and electronically inputs patient demographics and insurance information into the hospital computer system, thoroughly verifying the information presented by the patient.
Ensures efficient, accurate and timely patient registrations and arrivals. Interviews all patients in a professional and courteous manner.
Ensures the correct patients arrived and are checked-in prior to banding or completing a task.
Obtains identification and current insurance information. Updates the registration system upon obtaining additional information.
Scans documents into the hospital registration system.
Verifies patient’s insurance(s) eligibility to ensure reimbursement for services rendered at the hospital. Performs real time eligibility, Notice of Admission, and uses all other available on-line and manual systems to obtain authorization or pre-certification.
Performs other related duties as assigned.