Patient Access Representative | Mandan North Clinic | 40hrs/week

Sanford Health•Mandan, ND

1d•$16 - $23•Onsite

About The Position

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Work Shift: 8 Hours - Day Shifts (United States of America) Scheduled Weekly Hours: 40 Starting Rate: $16.25 - $23.00 Union Position: No Department Details Join our moderate‑paced Mandan North Clinic and work alongside a supportive team of three Patient Access Representatives. In this full‑time, 40‑hour‑per‑week role, you’ll handle phone coverage, check in patients, assist with rescheduling appointments, and perform additional office duties as assigned. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with no weekends or holidays. Summary Two major functions of the Patient Access Representative (PAR) are patient registration and scheduling. Depending on setting, the PAR may only perform registration or scheduling duties, while in other settings, the PAR may perform both registration and scheduling duties. In all settings, the PAR performs additional duties, as assigned. Duties vary by location/setting.

Requirements

High school diploma or equivalent preferred.
Post-secondary education helpful.
One year of work experience, preferably in a medical office setting.
Medical terminology helpful; customer service skills essential.
Six months' customer service experience desired.
May require BLS for certain locations and/or settings.

Responsibilities

Greet patients & verifies demographics
Creating, scanning & routing documents or electronic forms
Inform patients what the document is & capture signatures on necessary paperwork
Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
Collects co-payments, pre-payments, and payments on account balances
May work through the registration work queue to address and resolve registration errors or denied insurance claims
Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
Obtain and coordinate referrals & conduct pre-authorization
Arrange interpreter services
Check patients in/out
Operate multi-line phone
May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
Preparation & coordination of charts
Organize supporting provider documents
Initiation & collaboration of patient financial assistance
Track patient visits & health information management on patient accounts
Compile, distribute, administer, and score assessments
Coordination of Telemed appointments
Reminder calls for appointments
Hospital admission
Office duties, such as make copies or send faxes