Patient Access Representative

Liberty Resources•Rochester, NY

19h•$20 - $23

About The Position

The Patient Access Representative performs a variety of customer service functions that support clinic operations. Liberty Resources Behavioral Health Care is multi-disciplinary team of mental health professionals, including social workers, marriage and family therapists, and licensed mental health counselors.

Requirements

One-year college/technical school or High school diploma (equivalent) with one-year relevant experience.
Strong organizational skills.
Knowledge of medical procedures and medical terminology.
Excellent oral and written communication skills required.
Ability to effectively use an electronic medical record.
Ability to work in a fast paced outpatient family and behavioral health clinic environment.
Values service, excellence, and responsibility, seeing opportunity where others see barriers to success.

Responsibilities

Answer phone calls and route to appropriate person or documents message from patient/representative accurately and delivers to appropriate members of the care team in timely fashion.
Schedule appointments for MDs, NPs, therapists, nurses, nutritional services and peer specialist; contact clients to reschedule appointments or provide appointment reminders, when warranted.
Perform patient registration duties inclusive of patient identification and EMR documentation of accurate demographic, insurance and check in details with attention given to any patient specific alerts.
Collect and process co-pays and provide receipts.
Process mail, faxes, make copies as requested and troubleshoot printer/copiers including requests for needed supplies i.e. toner, paper, etc.
Prepares and processes work orders, as required.