Patient Access Representative - Part Time Float

Trinity Health • Grand Rapids, MI

16h • Onsite

About The Position

Shift/Location: Part time float with 40 hours bi-weekly chosen from an open shift list including 1st, 2nd, or 3rd shift hours. Has rotating holidays and potential weekends. Located at the main hospital, downtown in the emergency department What you will do: In an outpatient or urgent care setting, greets patients and family members. Obtains and verifies demographic, clinical, financial and insurance information in the process of registering patients for service delivery. Enters patient/guarantor data in patient accounting system; collects patient signatures on forms; and scans registration documents. Obtains and processes signed physician orders, conducts online insurance eligibility/benefit verification on designated cases, notifies patient/guarantor and collects patient liabilities, and refers appropriate cases to financial counseling for follow-up and consultation. May provide escort and directional support to patients, family members and visitors. Enhances the patient experience throughout all patient interactions, the majority of which are face-to-face. Trinity Health is a non-profit health care system serving Grand Rapids, Muskegon, the Lakeshore and the surrounding communities. We provide compassionate care, award-winning expertise, and the latest technology, all in an inclusive, Catholic, faith-based setting that honors the sacredness and dignity of every person. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.

Requirements

• High school diploma.
• Data entry skills (50-60 keystrokes per minutes).
• Must have fluid experience with various software programs and ability use multiple systems to obtain or validate information during the interview process.
• Basic computer skills.
• Excellent communication (verbal and written) and organizational skills.
• Interpersonal skills to deal with internal and external customers, including ability to interpret customer needs, recommend and take action to satisfy the customer’s needs.
• Accuracy, attentiveness to detail and time management skills.

Nice To Haves

• Associate’s Degree, or an equivalent combination of education and experience.
• Prefer one year of applicable experience in a healthcare provider or payer environment.
• Working knowledge of medical terminology.

Responsibilities

• Greets patients and family members in an outpatient or urgent care setting.
• Obtains and verifies demographic, clinical, financial and insurance information in the process of registering patients for service delivery.
• Enters patient/guarantor data in patient accounting system; collects patient signatures on forms; and scans registration documents.
• Obtains and processes signed physician orders, conducts online insurance eligibility/benefit verification on designated cases, notifies patient/guarantor and collects patient liabilities, and refers appropriate cases to financial counseling for follow-up and consultation.
• May provide escort and directional support to patients, family members and visitors.
• Enhances the patient experience throughout all patient interactions, the majority of which are face-to-face.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED