Patient Access Scheduler 2, Outpatient Oncology MCI, FT, Shift Varies

Baptist Health South Florida

1d

About The Position

The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments). Obtains and verifies necessary demographic and insurance information. Registers patients and enters data into scheduling system. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics. Assist in supporting go lives and different departmental initiatives, including onboarding and training team members. Participate in departmental committees/champion opportunities. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Requirements

• High School,Cert,GED,Trn,Exper
• For internal staff: A min of 1 year Patient Access experience and has demonstrated the ability to independently perform all functions within the Level 1 job description.
• Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 6 months.
• Exceeds departmental KPIs.
• Maintains a positive attitude, is self motivated, and encourages others.
• Identified as a team player and cross trained in multiple areas/product lines/practices to substitute all staff positions as needed.
• For external staff:Associates Degree preferred with 1 year Patient Access experience, or 2 years experience in lieu of degree.
• Complete and pass the Patient Access training course.
• Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Minimum Required Experience: 1 Year

Nice To Haves

• Healthcare regulatory guidelines knowledge (HIPAA, AHCA, EMTALA, and Medicare coverage structure including medical necessity compliance guidelines, etc.)
• Understanding of insurance contracts and scheduling guidelines/protocols, Microsoft Office products and knowledge of EMR applications, etc.
• Knowledge of medical terminology.
• Bilingual English, Spanish/Creole preferred.

Responsibilities

• Scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments)
• Obtaining and verifying necessary demographic and insurance information
• Registering patients and enters data into scheduling system
• Meeting individual quality metrics
• Assisting in supporting go lives and different departmental initiatives, including onboarding and training team members
• Participating in departmental committees/champion opportunities
• Practicing the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees