Patient Access Scheduler

Cleveland Area Hospital•Cleveland, OK

About The Position

· Are you passionate about patient care? · Would you enjoy being an integral part of a team on the verge of new hospital construction? · Are you motivated by ongoing improvement and an opportunity to make a measurable impact on rural healthcare in Oklahoma? CLEVELAND AREA HOSPITAL is an independent, self-managed Critical Access Hospital, half an hour west of Tulsa, Oklahoma. As the only hospital in Pawnee County, we are constantly striving to provide the highest level of care by continuously growing and updating our services and equipment. Our facilities include a Level IV Trauma Center/ER, Skilled Nursing/Swing Bed program, Respiratory Therapy, CT, 3D Mammography, a fully equipped Outpatient Rehabilitation Center, 24/7 Lab, and a Primary Care Clinic. The organization is a Regional Healthcare Provider in its 10th year of consistent leadership. Continuing the spirit of growth, healing, and service-driven healthcare established when the hospital first opened in 1963, Cleveland Area Hospital is on track to build a new facility, expand our services, and better serve our patients and communities. POSITION SUMMARY: Schedules, confirms, and maintains patient diagnostic appointments and OP services. Performs screenings with patients for applicable exams. Notifies patients of procedure prep, direction, and expected payment at time of arrival. Pre-registers accounts and updated demographics for all scheduled patients. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function

Requirements

High School diploma required
Excellent customer service skills
Excellent communication and organizational skills
Working knowledge of computer-based applications and strong PC/keyboard skills
Must be detail-oriented, able to organize paperwork and flow of patients through the registration/scheduling process while maintaining a professional image.
Ability to multitask
2 years of experience in a hospital setting or medical office.

Nice To Haves

2 years of experience with scheduling in the medical field, hospital, or a physician's office, preferred but not required.
Medical terminology preferred but not required.

Responsibilities

Adhere to all policies of the organization, including (but not limited to) job description, dress code, certification/licensure requirements, mission statement, HIPAA, confidentiality standard, and patients’ rights.
Make a positive contribution to the organization’s culture and stay up to date on its communications and directives.
Must possess strong people skills to communicate effectively with patients, co-workers, the Procedure Coordinator, and the Service Line Director.
Contact the patient within 24 hours of receiving the referral to schedule or notify them of the required authorization.
Maintain contact with the patient until the referral is approved, insurance is verified, authorization is obtained, and the patient is ready to schedule.
Schedule, confirm, and maintain patient appointments in the scheduling module within EMR.
Demonstrate streamlined processes to maintain safety and quality through accurate patient identification, validate/update Master Patient Index (MPI) according to departmental policy, protect personal health information, and accurately interpret physician orders, as evidenced by quality audits and reviews.
Pre-register patient accounts in EMR prior to arrival.
Scan documents to patient accounts.
Enter detailed notes in patient accounts.
Contact patients prior to appointment to confirm demographic information.
Contact patients prior to appointment to confirm financial obligations.
Work with patients and the Financial Counselor to meet financial obligations.
Contact patients prior to appointment to complete required screening forms.
Contact patients prior to appointment to review exam prep.
Notify providers of confirmed and canceled appointments.
Coordinate daily schedules with ancillary departments.
Check voice mail and e-mail daily and continuously throughout the day.
Audit accounts daily.
Maintain a clean, well-organized work area and adhere to infection control guidelines.
Maintain a clean patient waiting area and adhere to infection control guidelines
Assist patients entering and exiting the facility.
Attend required department meetings.
Attend required educational, compliance, and safety program sessions.
Complete the required educational SWANK assignments.
Other duties as assigned.

Benefits

Competitive pay
Comprehensive benefits package including medical, dental, vision, FSA, and Life/AD&D
401k with up to 4% matching after the first year
Excellent PTO accrual from the date of hire
Generous Tuition Reimbursement Program
Discounts on our Health Services
Employee Appreciation and Engagement
Birthday, Anniversary, and New Hire Gifts
Uniform Vouchers (annually and upon hire)
Employee Engagement events
Employee Referral Incentives