Patient Access Service Rep

Nashville General Hospital•Nashville, TN

3d•Onsite

About The Position

Nashville General Hospital is hiring for a Customer Service Representative for Patient Access Services as a full-time job in Nashville, Tennessee. As a Customer Service Representative, you will be responsible for answering incoming calls for our various clinics in a high-volume call center. Customer Service Representatives directs calls/communications to the appropriate department. The Customer Service Representative seeks opportunities to exceed patient needs and expectations; Meets commitments; Provide positive memorable patient experiences; Manages difficult or emotional customer situations with poise and professionalism. About Nashville General Hospital Nashville General Hospital (NGH) is Nashville’s original community- based hospital. Joint Commission accredited, NGH readily accommodates a wide range of needs from emergency services and acute care to ancillary and ambulatory services. NGH continues to maintain its strong commitment to the healthcare needs of Nashville and Davidson County underserved, while also providing care to all segments of the community.

Requirements

High School Diploma or Equivalent required, Associate's degree preferred
Demonstrated proficiency with Microsoft Office programs such as Excel, Word, and Outlook.

Nice To Haves

Call Center experience, preferred
One year of related experience, preferred

Responsibilities

Balances team and individual responsibilities.
Exhibits objectivity and openness to the views of others.
Gives and welcomes feedback.
Contributes to building a positive team spirit, putting the success of team above own interests.
Builds morale and supports everyone's efforts to succeed.
Regularly assists others; Asks for help when needed.
The ability to multi-task.
Exceptional Communication
Adept in reading and interpreting written information; Writes clearly and informatively.
Edits work for spelling and grammar
Speaks clearly and professionally in all situations.
Actively listens and gets clarification when necessary.
Responds appropriately to questions.
Problem Solving
Identifies and resolves problems in a timely manner.
Skillfully gathers and analyzes information.
Develops alternative solutions when appropriate
Uses reason even when dealing with emotional situations.
Productivity
Meets or exceeds organizational productivity standards
Completes work in a timely manner; Strives to increase productivity.
Works quickly and precisely
Demonstrates accuracy and thoroughness
Applies feedback to improve performance
Monitors own work to ensure quality
Attendance/Punctuality
Consistently arrives to work, meetings, and appointments ready and on time
Focused on fostering an excellent working environment; one of positivity and collaboration.

Benefits

Medical, Dental, and Vision Insurance within first 31 days of employment
Programs to reduce share of deductible and total out-of-pocket expenses
Metro Health Incentive Program - Access to high quality healthcare without incurring out-of-pocket expenses (see NGH providers without co-pays)
Short and Long-Term Disability - up to 60% of eligible weekly pay
Life Insurance - Metro provides you with basic life and AD&D coverage equal to $50,000 ($32,500 if you are age 65 or older), at no cost to you.
401K Retirement Plan - eligible up to IRS max limits and includes company contribution
Shift and Weekend Differential Pay Offered on Nights and Weekends
Tuition Reimbursement for employee and dependents
12 paid holidays - any holiday worked is another holiday banked
Flexible Spending Accounts
Onsite Gym
Free Parking for all employees