Patient Access Specialist- Float (On-Call/Casual)

Gillette Children's•St Paul, MN

7h•$22 - $33•Onsite

About The Position

This on-call opportunity provides weekday coverage for Patient Access staff across Gillette’s metro clinic locations during standard business hours, Monday through Friday. The role requires a minimum commitment of 16 hours per week (equivalent to two full business days) and the ability to work at two or more metro locations, including St. Paul, Maple Grove, and Burnsville. Ideal candidates will have the flexibility to work closer to full-time hours during the summer months (up to approximately 40 hours per week), with the expectation that hours may decrease following the summer period based on staffing needs. This position exists to provide access (registration and scheduling) for patients, families and providers to Gillette’s complex services. Promotes and maintains excellent and positive patient and family experience as the first impression of the organization. Patient Access float positions travel throughout the metro sites to provide coverage for essential PAS positions. This site-based position provides exceptional patient experience and access for patients and families within Gillette clinic settings. Promotes and maintains excellent and positive patient and family experience as the first impression of the organization. Patient Check-In: Primary point of contact for patients and families arriving to Gillette clinics. Obtains, updates and verifies all patient demographic and financial information. Obtains required signatures on consent and other intake forms. Appointment Scheduling: Schedules appointments across all medical specialties and integrative care services timely, efficiently, and in alignment with the patient’s unique needs and care plan. Patient Experience: Connects patient and families with on-site amenities and assists in clinic navigation for an optimal patient experience. Patient Engagement: Promotes and enrolls patients and their caregivers in our appointment reminder system and MyGillette patient portal to increase ways in which families can engage with their care. Thoroughly explains functionalities available. Compensation & Benefits: The hourly wage for this opportunity is $21.83/hour to $32.72/hour, with a median wage of $25.22/hour. Pay is dependent on several factors including relevant work experience, education, certification & licensure, and internal equity. Hourly pay is just one part of the compensation package for employees. Gillette supports career progression and offers a competitive benefits package that includes a retirement savings match, tuition and certification reimbursement, paid time off, and health and wellness benefits for 0.5 FTE and above.

Requirements

High School Diploma/GED
1 year experience with customer service, administrative, or healthcare setting

Nice To Haves

Advanced education (Associate or Bachelor’s)
Knowledge & understanding of medical terminology
Knowledge & understanding of commercial insurance carriers and standard insurance forms
Strong computer aptitude including knowledge of Microsoft Office (Word, Excel, Outlook)
Demonstrated strength in customer service, organization, attention to detail and the ability to work independently
Demonstrated strong teamwork skills
Demonstrated ability to multi-task and respond quickly/reprioritize changing needs

Responsibilities

Greets patients and families upon arrival to check-in area
Provides quality, complete and timely registration and check-in of patients while accurately obtaining and updating patient demographic and insurance information
Knowledge of insurance plans to verify insurance coverage and eligibility
Obtains signatures on required consent forms
Consults with clinical teams as needed to resolve patient needs
Completion of a wide variety of administrative tasks
Connects patient and families with on-site amenities and assists in clinic navigation for an optimal patient experience
Consistently promotes the MyGillette patient portal
Support for all inpatient admission and registration needs (St. Paul Clinic Only)