Patient Access Specialist I

Franciscan Medical Group • Tacoma, WA

1d

About The Position

Franciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently looking for a full-time Patient Access Specialist I for the fast-paced Franciscan Patient Access team in Tacoma. Flexible work schedule with excellent opportunity for growth. Monday-Friday, 9:30am-6:00pm with occasional weekends required.Job Summary:This job is responsible for performing general patient access duties in a centralized call center environment in accordance with established standards and procedures. An incumbent answers incoming phone calls and assists patients with registration, scheduling, insurance and medication refill needs for all providers within an assigned specific specialty. Work is instrumental in promoting positive outcomes for providers, clinic staff and patients.
Work includes: 1) verifying demographics and registering patients in Epic; 2) obtaining and verifying insurance coverage; 3) scheduling patient appointments and 4) promoting MyChart activation. An incumbent may also schedule for special projects (e.g. Healthgrades; Seven Corners, virtual visits, etc.) as assigned.Work requires knowledge of patient registration and insurance verification processes, privacy/confidentiality standards, as well as knowledge of medical terminology and the ability to utilize all available resources/tools to problem-solve in a timely, efficient and effective manner. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral/escalation to management. Strong customer service skills are also necessary.

Requirements

• One year of customer service work experience is required.
• Work requires knowledge of patient registration and insurance verification processes, privacy/confidentiality standards, as well as knowledge of medical terminology and the ability to utilize all available resources/tools to problem-solve in a timely, efficient and effective manner.
• Strong customer service skills are also necessary.

Nice To Haves

• Healthcare environment experience is preferred.
• Healthcare experience strongly desired.

Responsibilities

• performing general patient access duties in a centralized call center environment in accordance with established standards and procedures
• answering incoming phone calls and assists patients with registration, scheduling, insurance and medication refill needs for all providers within an assigned specific specialty
• verifying demographics and registering patients in Epic
• obtaining and verifying insurance coverage
• scheduling patient appointments
• promoting MyChart activation
• scheduling for special projects (e.g. Healthgrades; Seven Corners, virtual visits, etc.) as assigned
• following proper channels of communication in handling daily and routine problems and recognizing issues that need referral/escalation to management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed