Patient Access Supervisor

Arnot Health System•City of Elmira, NY

About The Position

Supervises day-to-day activities of the Patient Access team with emphasis on patient access/satisfaction, insurance/demographic verification and accuracy, and point of service collection, while maintaining confidentiality, professionalism and ethics. Reports to Systems Director of Patient Access & Credit.

Requirements

High school diploma or equivalent.
A minimum of three (3) years prior healthcare, finance, collection or billing experience required.
Experience with computer applications required.
Good interpersonal skills; able to related well with a wide cross-section of professionals, patients and others in System.
Must be polite, courteous and trustworthy in safeguarding confidential information.
All functions are essential.

Nice To Haves

Medical terminology and coding experience beneficial.

Responsibilities

Is responsible for daily productive operations of Patient Access team. Team should be achieving 95% pre-registration rates. Maintaining regulatory and functional knowledge of all information required to register all patient types in database to ensure timely & accurate reporting/billing.
Fosters team building throughout Patient Access team by ensuring staff are accurately trained, maximizing usage of applicable tools, and meeting applicable Service Standards continuously.
Prepares work schedules and coordinates/assigns daily duties to staff. Ensures employees are complying with attendance guidelines and time cards reflect an accurate record of time.
Performs daily quality audits on Patient Access team and shares feedback with applicable employees, while monitoring and trending repetitive behavior. Audit rate should be less than 2-5% per employee.
Is responsible for instituting and engaging Patient Access team in meeting financial collection Service Standard goals as well as meeting with patients/family, as applicable, to discuss financial obligations. Ensure cash out procedures are followed and a balance deposit is generated.
Is responsible for development and maintenance of payor requirements, including creating "cheat sheets" and training manuals that support Patient Access team successful processes.
Performs and keeps Director, Patient Access and Credit Services informed of Service Standards goals, performance evaluations and disciplinary issues, as well as other related statistical data or issues involving the Patient Access team. Engages Director in new hire process.
Is responsible for timely completion of introductory period and annual performance evaluations on Patient Access team.
Is responsible for cost control and development of process efficiencies while assisting Director in meeting/maintaining budgetary goals.
Is responsible for ensuring registration system is updated and generating accurate work lists for Patient Access team to utilize, which includes vendor lists, such as RelayHealth or Passport.
Is responsible for ensuring Patient Access team distributes patient related materials and obtaining patient or designee's signature on all necessary consents, permits, financial forms, as well as charity application, when applicable.
Ensures Patient Access team completes accurate charge entry, including but not limited to Observation, Laboratory, Radiology, Therapy and/or Physicians services as applicable to assigned area. Quality audit and training should be conducted periodically.
Ensures Patient Access team does not allow services to occur without proper precertification, such as Same Day Surgery Accounts, Outpatient Radiology & Cardiology Tests, and/or Physician Services, or Pharmacy Services.
Assists Patient Access team in coordination efforts with Nursing Services/Designee on the efficient use of available beds, including inpatient, observation and skilled, while adhering to appropriate registration/charge entry standards.
Assists with centralized scheduling for System using applicable databases. Ensures proper department/physician has relative information and assists with maximizing schedule capacity.
In order to provide the highest quality of care to our patients, may be required to work beyond normal scheduled shifts and will be required to comply with the System's attendance policy.
Employee will assist in staff training of peers, colleagues and management, as applicable/requested.
Employee is required to comply with all then-current and future policies and procedures and report directly to the Director, Patient Access and Credit Services.
Employee is responsible for attending all mandatory educational, compliance and safety program sessions.
Employee understands and demonstrates the importance of satisfying the needs of the patient/customer by interacting with him/her in a friendly and caring way, being attentive to the customer's needs, both psychologically and physically, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience throughout the System.
It is understood that this job description lists typical duties for the classification and is not to be considered inclusive of all duties, which may be assigned.