Patient Access Supervisor

Trinity Health•Stafford, CT

22h

About The Position

Position Purpose Supervises and leads facility Patient Access services staff. Duties include interaction with Management, Patient Business Services, Patient Care Services and Hospital Information Services to guarantee that Hospital and Departmental requirements are met. Serves as a resource to access and non-access staff with regard to revenue cycle operations.

Requirements

High School Diploma or equivalent required
5 years’ experience in Revenue Cycle; Patient Access and/or Patient Financial Services and experience with hospital registration and scheduling systems required
Previous supervisory experience with strong scheduling, preregistration and insurance knowledge
Demonstrated knowledge of federal and state regulations and third party payer billing requirements, medical terminology, ICD-10 and CPT-4 coding required

Nice To Haves

College level certification or degree completion in a Business or Health Care related field desired
CHAA/CHAM certification desired

Responsibilities

Responsible for scheduling and staff coverage for designated functional in order to provide adequate and appropriate staffing according to patient volume 24/7
Facilitate customer friendly patient access to all hospital services
Supervise department activities, personnel and resolve staff grievances
Select, train, assign, monitor, and evaluate staff
Ensure compliance with regulatory agencies
Ensure staff compliance with approved policies, procedures and requirements
Implement and maintain the departmental Quality Improvement and Training and Development plan